Winter Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: bigdisc65

Ace Your Salesforce-Contact-Center Accredited Professional Certification Exam

Page: 15 / 15
Question 60

The customer needs real-time sentiment analysis during calls. Which third-party integration could be beneficial?

Options:

A.

Zoom

B.

Genesys Cloud CX

C.

Google Cloud AI

D.

Zendesk

Question 61

Validating business processes involves testing workflows and flow logic. Which tool helps with this?

Options:

A.

Monitoring case history and chat transcripts within Salesforce to review process actions and outcomes.

B.

Utilizing Flow Debugger tool to visualize execution steps, identify errors, and optimize flow processes.

C.

Conducting user testing sessions with agents to gather feedback on the process experience and effectiveness.

D.

All of the above, offering complementary perspectives for analyzing and refining business process functionality.

Page: 15 / 15
Exam Name: Salesforce Contact Center Accredited Professional Exam
Last Update: Nov 21, 2024
Questions: 205
Salesforce-Contact-Center pdf

Salesforce-Contact-Center PDF

$28  $80
Salesforce-Contact-Center Engine

Salesforce-Contact-Center Testing Engine

$33.25  $95
Salesforce-Contact-Center PDF + Engine

Salesforce-Contact-Center PDF + Testing Engine

$45.5  $130