COBIT-2019 Exam Dumps - Isaca Certification Questions and Answers

 One of the benefits derived from the use of COBIT is that it helps to ensure compliance with applicable rules and regulations. This benefit is primarily associated with an external stakeholder, such as a regulator, auditor, customer, or partner, who expects the enterprise to adhere to certain standards and requirements. COBIT provides guidance on how to align the governance and management of enterprise IT with relevant laws, regulations, and contractual obligations12. COBIT also helps to establish and maintain a compliance culture and program within the enterprise3. References: 1: COBIT 2019 Framework: Introduction and Methodology, page 17 2: COBIT 2019 Framework: Governance and Management Objectives, page 19 3: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution, page 77

According to the COBIT 2019 Design Guide, a service manager is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services. A service manager ensures that the products and services meet the needs and expectations of the customers and stakeholders, and that they are aligned with the enterprise strategy and objectives. A service manager also monitors and reports on the performance and quality of the products and services, and initiates improvement actions when necessary.1, p. 64 References: 1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution

The change enablement tasks are the tasks that involve preparing for managing and sustaining the changes that are required for implementing a governance system for an enterprise using COBIT 2019. The change enablement tasks help to ensure that the changes are aligned with the enterprise’s strategy objectives needs expectations etc., that they deliver value and benefits to the enterprise and its stakeholders that they overcome resistance and barriers to change that they create a culture of continuous improvement etc. One of the key change enablement tasks that must be completed during the driver identification phase of an IT initiative is identify the business and governance drivers. The driver identification phase is the first phase of the governance implementation roadmap which involves identifying and analyzing the internal and external factors that trigger or influence the need for designing and implementing a governance system for an enterprise using COBIT 2019. The business drivers are the factors that relate to the enterprise’s business strategy objectives performance risks issues opportunities etc., such as market conditions customer demands competitive pressures regulatory requirements etc. The governance drivers are the factors that relate to the enterprise’s information and technology governance strategy objectives performance risks issues opportunities etc., such as IT alignment IT value delivery IT risk management IT resource management IT performance measurement etc. By identifying the business and governance drivers during the driver identification phase an enterprise can establish a clear understanding of why it needs to design and implement a governance system using COBIT 2019 what are the expected outcomes benefits value etc., from doing so who are the relevant stakeholders their roles responsibilities requirements expectations etc., how to communicate engage involve them in the change process etc.

The alignment goal titled “Delivery of IT services in line with business requirements” is most likely to be associated with the metric “percent of IT services with defined operational costs and expected benefits”. This metric measures the extent to which IT services are aligned with business needs and expectations, and deliver value for money. The alignment goal is one of the 17 enterprise goals defined in COBIT 2019, which describe the outcomes that an enterprise wants to achieve from its use of information and technology. The alignment goal is based on the COBIT 2019 Framework4, page 36. References: 4: COBIT 2019 Framework | Digital | English

A focus area within COBIT is a topic that is relevant to governance and management of enterprise information and technology, and that requires additional guidance to address specific challenges or priorities. Digital transformation is one of the focus areas that COBIT provides guidance on, as it involves the use of technology to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements1, p. 23. References: 1: COBIT 2019 Framework: Introduction and Methodology

The people, skills and competencies component of governance identifies the human resource needs that must be met to achieve governance and management objectives. People are the individuals or groups who perform or are accountable for the governance activities and tasks. Skills and competencies are the abilities and knowledge that people need to perform their roles and responsibilities. The people, skills and competencies component of governance defines the required roles and organizational structures for each governance and management objective, as well as the skills and competencies that are needed for each role.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts

 The enterprise strategy archetype is a design factor that describes how an enterprise uses information and technology to achieve its goals and objectives. There are six enterprise strategy archetypes defined in COBIT 2019: growth/acquisition; operational excellence; customer intimacy; product leadership; data-driven; innovation-driven. Each archetype has different implications for the governance and management of information and technology in terms of focus areas processes practices roles structures,and metrics. The enterprise strategy archetype that is focused on increasing revenues is growth/acquisition. Growth/acquisition is a strategy archetype that emphasizes expanding market share revenue customer base or product range through organic growth or acquisition of other businesses or assets. This strategy archetype requires effective portfolio management of information and technology investmentsand initiatives that support business growth or acquisition objectives. Portfolio management involves selecting prioritizing balancing monitoring evaluating,and optimizing informationand technology investmentsand initiatives based on their alignment with business strategy value delivery potential risk exposure resource availability interdependencies etc.Portfolio management also involves ensuring that informationand technology investmentsand initiatives are integrated with business processes systems structures culture etc especially in case of mergers or acquisitions.5 References: 5: COBIT 2019 Design Guide: page 35-36 : COBIT 2019 Process Reference Guide: page 59-61

The primary objective of implementing the process of managed innovation is to improve customer experience by identifying and realizing new opportunities for business value creation from information and technology. This process involves scanning the external environment for emerging trends and technologies, engaging with stakeholders to understand their needs and expectations, evaluating and prioritizing innovative ideas, and executing and monitoring innovation initiatives. The process is based on the COBIT 2019 Design Guide1, page 75. References: 1: COBIT 2019 Design Guide | Digital | English

The function of a mapping table when determining the initial scope of a new governance system is to indicate the relevance of a governance or management objective with a particular design factor. A mapping table is a tool that helps to identify and prioritize the governance and management objectives that are most applicable and important for the enterprise, based on its specific characteristics and context. A design factor is one of the characteristics of the enterprise that influence the design and operation of a governance system, such as size, industry, culture, strategy, etc. A mapping table shows the degree of relevance of each governance and management objective with each design factor, using a scale from 0 (not relevant) to 5 (very relevant). The function is based on the COBIT 2019 Design Guide, page 23. References: : COBIT 2019 Design Guide | Digital | English

To gain the greatest benefit from the COBIT framework, a stakeholder should have a certain level of experience and a thorough understanding of the entire enterprise. A stakeholder is a person or group that has an interest or concern in an enterprise’s activities or outcomes. Examples of stakeholders are board members, executives, managers, employees, customers, suppliers, regulators, etc. To gain the greatest benefit from the COBIT framework, a stakeholder should have a certain level of experience in I&T governance or management practices, as well as a thorough understanding of the entire enterprise’s vision, mission, values, goals, objectives, strategies, processes, culture, etc. This would help them to apply the COBIT framework effectively and efficiently to their specific context and needs.1 References: COBIT 2019 Framework: Introduction and Methodology, [COBIT 2019 Framework: Stakeholder Needs]