COBIT-2019 Exam Dumps - Isaca Certification Questions and Answers

The IT implementation methods design factor describes how an enterprise develops, delivers, and maintains its IT solutions. There are four IT implementation methods defined in COBIT 2019: traditional, agile, DevOps, and hybrid. Each method has different implications for the governance and management of information and technology in terms of focus areas, processes, practices, roles, structures, and metrics. The IT implementation method that requires the highest level of participation by users at multiple stages of software development is agile. Agile is an IT implementation method that emphasizes flexibility, adaptability, collaboration, customer satisfaction, and value delivery. One of the characteristics of agile is that it involves frequent and direct interaction with users throughout the software development life cycle, from requirements gathering to testing to deployment. Users are considered as key stakeholders who provide feedback, input, validation, verification, acceptance, and evaluation of the IT solutions. Users are also involved in prioritizing the features and functionalities of the IT solutions based on their needs and expectations. Agile aims to deliver IT solutions that meet user requirements and expectations in a timely and cost-effective manner.References: : COBIT 2019 Design Guide, page 43-45 : COBIT 2019 Process Reference Guide: Governance and Management Objectives, page 67-69

The oversight of technology and innovation processes by the board is critical to ensuring I&T-related decisions are aligned with the enterprise’s strategies and objectives. The board is the highest governing body of the enterprise that provides direction, oversight, and accountability for the enterprise’s performance. Technology and innovation processes are the activities that enable the enterprise to leverage information and technology to create value, achieve strategic goals, and respond to changing business needs. The oversight of technology and innovation processes by the board ensures that I&T-related decisions are consistent with the enterprise’s vision, mission, values, policies, and risk appetite.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

 The most critical factor to ensuring the objective of managed availability and capacity is to predict future IT resource requirements based on current and projected business needs, service levels, and performance targets. This factor enables the enterprise to plan, provision, and optimize IT resources in a timely and cost-effective manner, while ensuring that IT services are delivered with sufficient availability and capacity to meet business demands. The factor is based on the COBIT 2019 Design Guide2, page 77. References: 2: COBIT 2019 Design Guide | Digital | English

 Measuring objectives is the next phase in the life cycle of governance after IT governance is implemented. The life cycle of governance is a continuous process that involves designing, implementing, evaluating, and improving the IT governance system. Measuring objectives is the phase that involves assessing and monitoring the performance and outcomes of the IT governance system against predefined metrics and targets. Measuring objectives is the next phase after IT governance is implemented because it helps to determine whether the IT governance system is effective, efficient, and aligned with the enterprise goals.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution

 The IT implementation methods design factor describes how an enterprise develops, delivers, and maintains its IT solutions. DevOps is an IT implementation method that emphasizes collaboration, automation, integration, and feedback between the development and operations teams throughout the software development life cycle. One of the management objectives that should be prioritized when using DevOps is managed solution identification and build (BAI03), which involves defining, designing, building, testing, and deploying IT solutions that meet stakeholder requirements and expectations. This management objective supports the DevOps principles of continuous delivery, continuous integration, continuous testing, and continuous deployment, which aim to deliver high-quality IT solutions faster and more reliably.References: : COBIT 2019 Design Guide, page 43-45 : COBIT 2019 Process Reference Guide, page 67-69

The process activities component of governance and management objectives includes the expected capability level. A process activity is a specific task or action that contributes to achieving a process outcome or objective. A capability level is a measure of how well a process or activity is performed in terms of effectiveness, efficiency, completeness, reliability, etc. A capability level can range from 0 (incomplete) to 5 (optimizing). Each governance and management objective in COBIT defines a set of process activities that are required to achieve it, as well as an expected capability level for each activity.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

The organizational structures component of the governance system are the key decision-making entities in an enterprise. Organizational structures are the arrangements of roles and responsibilities that enable the enterprise to achieve its objectives. Organizational structures can be formal or informal, hierarchical or flat, centralized or decentralized, etc. Organizational structures can include entities such as board, executive management, committees, forums, teams, units, etc. The organizational structures component of the governance system are the key decision-making entities in an enterprise by providing authority, accountability, direction, oversight, evaluation, etc., for information and technology.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts

The information flow and items component of COBIT includes a list of artifacts with links to relevant governance and management practices. An artifact is a tangible or intangible object that is produced, modified, or used by a process or activity. An artifact can be a document, a report, a record, a plan, a policy, a procedure, a service, a product, etc. The information flow and items component of COBIT provides a comprehensive list of artifacts that are relevant for each governance and management objective, as well as links to the practices that produce, modify, or use them.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

 A governance or management objective always relates to a single process. A governance or management objective is a desired outcome or result of a governance or management activity for information and technology. A process is a set of interrelated or interacting activities that transform inputs into outputs. A process can be described by its purpose, goals, practices, activities, inputs, outputs, roles, metrics, etc. A governance or management objective always relates to a single process by defining its purpose and goals, as well as providing guidance on how to perform it effectively and efficiently.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

The primary purpose of implementing an enterprise governance of information and technology (EGIT) system is to deliver stakeholder value from I&T-enabled investments. An EGIT system is a set of components that provide direction, oversight, evaluation, monitoring, assurance, etc., for an enterprise’s information and technology. An I&T-enabled investment is any initiative or project that involves the use of information and technology to create value for the enterprise. A stakeholder is a person or group that has an interest or concern in an enterprise’s activities or outcomes. The primary purpose of implementing an EGIT system is to deliver stakeholder value from I&T-enabled investments by ensuring that they align with the enterprise strategy and objectives, optimize risks and resources, achieve expected benefits and outcomes, etc.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System