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C_C4H51_2405 Exam Dumps - SAP Certified Associate Questions and Answers

Question # 4

Which object can be used in workflow definition and assigned to organizational structures?

Options:

A.

Employee

B.

Business user

C.

Business role

D.

Job definition

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Question # 5

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2correct answers to this question.

Options:

A.

Change the priority to Escalated.

B.

Set the action to Propose Solution.

C.

Maintain the Incident Context.

D.

Push the incident to SAP Service Cloud support.

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Question # 6

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

Options:

A.

Installed base

B.

Registered product

C.

Account hierarchy

D.

Ticket hierarchy

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Question # 7

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Options:

A.

Create and assign a survey to a ticket

B.

Configure a response template

C.

Integrate an external knowledge base

D.

Set up a knowledge base for service contracts

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Question # 8

You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?

Note: There are 2correct answers to this question.

Options:

A.

Make sure an organizational node can only be set up with a replication process from the back end.

B.

Make sure that each organizational unit can have only one function at a time.

C.

Use the Reporting Line function for selection.

D.

Assign an employee to several organizational units.

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Question # 9

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2correct answers to this question.

Options:

A.

Scoping in the Configuration Workbench

B.

Social media channel configuration

C.

Approval process for social media import run

D.

Work distribution

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Question # 10

Which object is mandatory to integrate emails in tickets?

Options:

A.

Service organization

B.

Branding template

C.

Document type

D.

Service level agreement

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Question # 11

Which of the following objects can you assign to an installed base? Note: There are 2correct answers to this question.

Options:

A.

Skills

B.

Measurements

C.

Registered products

D.

Service contracts

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Question # 12

What can you do with the add-in for Microsoft Outlook? Note: There are 2correct answers to this question.

Options:

A.

Add a reference to a service contract

B.

Add a reference to an account

C.

Use email as a response to a ticket

D.

Add an account team member

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Question # 13

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2correct answers to this question.

Options:

A.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

B.

You can change the status of multiple sub-tickets from the main ticket.

C.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

D.

Opening the main ticket allows you to see all the connected sub-tickets.

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Exam Code: C_C4H51_2405
Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Last Update: Feb 18, 2025
Questions: 80
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