C_C4H51_2405 Exam Dumps - SAP Certified Associate Questions and Answers

Employee

Business user

Business role

Job definition

Change the priority to Escalated.

Set the action to Propose Solution.

Maintain the Incident Context.

Push the incident to SAP Service Cloud support.

Installed base

Registered product

Account hierarchy

Ticket hierarchy

Create and assign a survey to a ticket

Configure a response template

Integrate an external knowledge base

Set up a knowledge base for service contracts

Make sure an organizational node can only be set up with a replication process from the back end.

Make sure that each organizational unit can have only one function at a time.

Use the Reporting Line function for selection.

Assign an employee to several organizational units.

Scoping in the Configuration Workbench

Social media channel configuration

Approval process for social media import run

Work distribution

Service organization

Branding template

Document type

Service level agreement

Skills

Measurements

Registered products

Service contracts

Add a reference to a service contract

Add a reference to an account

Use email as a response to a ticket

Add an account team member

You can link multiple tickets to a customer hierarchy using the Grouping feature.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Opening the main ticket allows you to see all the connected sub-tickets.