Which object can be used in workflow definition and assigned to organizational structures?
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2correct answers to this question.
Which data is replicated from SAP Service Cloud to SAP Field Service Management?
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2correct answers to this question.
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2correct answers to this question.
Which of the following objects can you assign to an installed base? Note: There are 2correct answers to this question.
What can you do with the add-in for Microsoft Outlook? Note: There are 2correct answers to this question.
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2correct answers to this question.