You have determined that one of your products has a known fault. You want to ensure that all cases
with that product are automatically assigned to the escalation team. Which feature in SAP Service
Cloud Version 2 would you use to do this?
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2correct answers to this question.
Which restriction rules can you use to control the access to an installed base? Note: There are 2correct answers to this question.
What can the categories in the service catalog be used for? Note: There are 3correct answers to this question.
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
Which object can you assign to a ticket template when you are using maintenance plans?
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2correct answers to this question.
TESTED 11 Mar 2025
