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C_C4H51_2405 Exam Dumps - SAP Certified Associate Questions and Answers

Question # 24

Which actions are necessary to use installed bases in service tickets? Note: There are 2correct answers to this question.

Options:

A.

A customer needs to be assigned to the installed base.

B.

The installed base must be set to active status.

C.

An active service contract must be added to the installed base.

D.

At least one registered product must be assigned to the installed base.

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Question # 25

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Options:

A.

Maintain the fine-tuning activity for contracts.

B.

Maintain a reference date in the contract.

C.

Create a workflow rule.

D.

Select the relevant scoping ques-tion.

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Question # 26

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Options:

A.

Implement the provided Hot Fix number.

B.

Create an incident.

C.

Report a ticket.

D.

Send an email to SAP Cloud Support.

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Question # 27

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2correct answers to this question.

Options:

A.

Sales contract

B.

Maintenance plan

C.

Custom fields

D.

Priority

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Exam Code: C_C4H51_2405
Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Last Update: Feb 20, 2025
Questions: 80
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