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PC-CIC-Core pdf

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PureConnect: CIC Core Certification

Last Update Dec 22, 2024
Total Questions : 60

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PureConnect: CIC Core Certification Questions and Answers

Questions 1

Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.

What Interaction Administrator tool is designed for quickly creating the managed IP stations?

Options:

A.

Manually create each phone in the Managed IP Phones container.

B.

Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.

C.

Manually create all of the phones in the Stations container.

D.

Use the import wizard in the Stations container to import the phones from a .csv list.

Questions 2

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

Options:

A.

Users

B.

Schedules

C.

Lines

D.

Groups

E.

User

F.

Roles

G.

Default User

Questions 3

You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.

What two options are available to disposition the request? (Choose two.)

Options:

A.

Response to the request to chat with the agent.

B.

Ignore the request.

C.

You must call or walk over to the agent to provide assistance.

D.

Forward the request to another supervisor or agent.

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