820-605 Exam Dumps - Cisco Digital Transformation Specialist Questions and Answers

Documenting a customer’s success is crucial for providing awareness of the value achieved by the solution. This documentation helps in recognizing the benefits and outcomes that the customer has realized through the solution, which is essential for validating the investment and encouraging continued engagement

A Customer Success Manager (CSM) identifies the products and solutions purchased by a customer by baselining them with the account team. This involves reviewing the account history, understanding the customer’s current product usage, and aligning with the sales and account team to ensure a comprehensive understanding of the customer’s portfolio1.

Targeted use cases are specific scenarios that illustrate how a product or service can be used to achieve a particular goal or solve a specific problem. They help customers understand the practical application of a solution and how it can lead to the desired outcome1.

The Customer Success Manager should focus on the product use case that will achieve the desired outcome. This involves understanding how the software solution can be applied to enable the customer’s specific business goals and providing guidance on how to leverage the product to meet those objectives

The two adoption barriers that must be investigated are business misalignment and lack of communication. Business misalignment occurs when the new solution does not align with the current business processes or goals. Lack of communication refers to the failure to inform or involve end-users in the decision-making process, leading to resistance or non-use of the new software34.

 Key Performance Indicators (KPIs) are the metrics that evaluate whether a customer’s outcomes are being met. They are used to measure the success of an organization in achieving its business objectives and are directly linked to the customer outcomes. References: Cisco Customer Success Manager documentation1.

The primary goals when introducing the customer to Customer Success are B, the identification of customer business outcomes, and E, the alignment of key stakeholders. These outcomes ensure that the customer success efforts are aligned with the customer’s business objectives and that all relevant parties are engaged in the success plan1.

The value proposition of customer success for customers lies in supporting their business vision. Customer success helps customers to realize their business objectives and ensures that the solutions provided align with their strategic direction

The loss of a project sponsor can significantly delay time to value. A project sponsor provides the necessary support, resources, and advocacy for a project within an organization. Without a sponsor, projects can face delays due to lack of direction, resources, and organizational support

Risk management is critical to reducing exposure to security events. It involves identifying, assessing, and controlling threats to an organization’s capital and earnings. Effective risk management ensures that the company can navigate security challenges successfully. References: Cisco Customer Success Manager documentation1.