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Cisco Customer Success Manager

Last Update Dec 23, 2024
Total Questions : 157 With Comprehensive Analysis

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Cisco Customer Success Manager Questions and Answers

Questions 1

Which sources are used to identify customer barriers?

Options:

A.

consumption data, customer budgeting process, customer sentiment

B.

sales forecasting, data, health score

C.

executive insight, help desk summaries, upcoming marketing releases

D.

industry observations, Annual Recurring Revenue, utilization reports

Questions 2

Which two elements are used to track and measure as key performance indicators? (Choose two.)

Options:

A.

lagging

B.

learning

C.

scoping

D.

leading

E.

strategizing

Questions 3

How are operating expenses (OpEx) different from capital expenses (CapEx)?

Options:

A.

OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

B.

OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

C.

OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

D.

OpEx has depreciation, while there is no deprecation with CapEx.