220-1102 Exam Dumps - CompTIA A+ Questions and Answers

The most effective method for dealing with spam messages in a small business is to provide user training1. Users should be trained to recognize spam messages and avoid opening them1. They should also be trained to report spam messages to the IT department so that appropriate action can be taken1. In addition, users should be trained to avoid clicking on links or downloading attachments from unknown sources1. By providing user training, the management team can reduce the risk of users opening spam messages and potentially infecting the network systems1.

A S.M.A.R.T. error is a warning that a hard drive is about to fail or has failed. This means that the OS cannot be loaded from the drive and the user will see an error message indicating there is no OS found. The most likely cause of this issue is drive failure.

BitLocker is a Windows security feature that provides encryption for entire volumes, addressing the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned devices1. BitLocker helps mitigate unauthorized data access by enhancing file and system protections, rendering data inaccessible when BitLocker-protected devices are decommissioned or recycled1. Network share, Group Policy, and Static IP are not features that can prevent unauthorized data access if a computer is lost or stolen.

References:

BitLocker overview - Windows Security | Microsoft Learn1

The Official CompTIA A+ Core 2 Study Guide2, page 315.

Rebooting the smartphone is the first and simplest step to resolve the issue of frequent crashes and unresponsiveness. Rebooting clears the memory, closes the background apps, and refreshes the system. It can also fix minor glitches and bugs that may cause the calendar app or the smartphone to malfunction12. The other options are either too drastic or unnecessary. Reinstalling the application may not solve the problem if the issue is with the smartphone itself. Updating the smartphone’s OS may not be possible or helpful if the device is unresponsive or incompatible. Resetting the smartphone to factory settings will erase all the data and settings on the device, which should be the last resort.

References: 1 How to Reboot an Android Smartphone or Tablet(https://www.lifewire.com/reboot-android-smartphone-or-tablet-4127180)2 How to Restart or Shut Down a Smartphone or Tablet(https://www.computerhope.com/issues/ch001912.htm).

Turning off the machine is the first and most urgent step to prevent further damage to the host and other systems. Ransomware can encrypt files, steal data, and spread to other devices on the network if the infected machine remains online. Turning off the machine will stop the ransomware process and isolate the machine from the network12. The other options are either ineffective or risky. Running a full antivirus scan may not detect or remove the ransomware, especially if it is a new or unknown variant. Removing the LAN card may disconnect the machine from the network, but it will not stop the ransomware from encrypting or deleting files on the local drive. Installing a different endpoint solution may not be possible or helpful if the ransomware has already compromised the system or blocked the installation.

References: 1 3 steps to prevent and recover from ransomware(https://www.microsoft.com/en-us/security/blog/2021/09/07/3-steps-to-prevent-and-recover-from-ransomware/)2 #StopRansomware Guide | CISA(https://www.cisa.gov/stopransomware/ransomware-guide).

MFA stands for multi-factor authentication, which is an electronic authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN1. MFA provides security enhancement by making it harder for attackers to compromise the user’s identity or credentials, as they would need to obtain more than just the username and password. MFA can also prevent unauthorized access to sensitive data or resources, as well as reduce the risk of identity theft or fraud2. 

Installing new software on an organization’s system or device can have various implications, such as compatibility, security, performance, licensing, and compliance issues. Therefore, it is important to follow the best practices for software installation, such as doing research on the software, checking the system requirements, scanning the installation file for malware, and obtaining the proper license345. The technician should not install the software without formal approval from the management team, as this could violate the organization’s policies or regulations. The technician should also not install the software without investigating the software and its impact on the organization, as this could introduce potential risks or problems to the system or device. The technician should indicate to the developer that formal approval is needed, and then work with the IT team to evaluate the software and its suitability for the organization before installing it

Windows is widely used in industrial and business environments due to its major market presence, extensive support from the industry, and a broad selection of operating system options. It supports a wide variety of software, making it suitable for running complex systems like an inventory management system in a factory. Other options such as Chrome OS, Android, and iOS are either more consumer-oriented or designed for specific types of devices, making them less likely choices for an industrial application like inventory management.References: Professor Messer’s CompTIA 220-1102 A+ Course Notes​​.

The first step in removing a virus from a computer is to update the antivirus software with the latest virus definitions. Virus definitions are files that contain information about the characteristics and behavior of known viruses and malware. They help the antivirus software to identify and remove the malicious threats from the computer. Without the latest virus definitions, the antivirus software may not be able to detect or remove the virus that infected the user’s computer. Therefore, the technician should download the latest virus definitions from the antivirus vendor’s website or use the update feature in the antivirus program before scanning the computer for viruses.

References:

How to remove malware or viruses from my Windows 10 PC, section 21

How to Remove a Virus From a Computer in 2023, section 32

The Official CompTIA A+ Core 2 Study Guide (220-1102), page 2193

Chain of custody documentation is a record of the sequence of custody, control, transfer, analysis, and disposition of physical or electronic evidence. It is important to maintain a chain of custody to ensure the integrity and authenticity of the evidence, and to prevent tampering or contamination. If a laptop that was in the evidence room of a police station is missing, the best reason to refer to chain of custody documentation is to determine which party had the machine and when. This can help to identify the possible suspects, locate the missing laptop, and verify if the evidence on the laptop was compromised or not

The best way to deal with an angry customer who is yelling at a technician is to wait until the customer is done speaking and offer assistance. This shows respect, empathy, and professionalism, and allows the technician to understand the customer’s problem and find a solution. According to the CompTIA A+ Core 2 (220-1102) Certification Study Guide1, some of the steps to handle angry customers are:

Stay calm and do not take it personally.

Listen actively and acknowledge the customer’s feelings.

Apologize sincerely and offer to help.

Restate the customer’s issue and ask for clarification if needed.

Explain the possible causes and solutions for the problem.

Provide clear and realistic expectations for the resolution.

Follow up with the customer until the issue is resolved.

The other options are not appropriate ways to deal with angry customers, as they may worsen the situation or damage the customer relationship. Placing the customer on hold may make them feel ignored or dismissed. Disconnecting the call may make them feel disrespected or abandoned. Escalating the issue to a supervisor may make them feel frustrated or powerless, unless the technician cannot resolve the issue or the customer requests to speak to a supervisor.

References:

CompTIA A+ Certification Exam Core 2 Objectives2

CompTIA A+ Core 2 (220-1102) Certification Study Guide1

How To Deal with Angry Customers (With Examples and Tips)3

17 ways to deal with angry customers: Templates and examples4

Six Ways to Handle Angry Customers5

Least privilege is the principle that is used to ensure users have the appropriate level of access to perform their job functions. Least privilege means granting users only the minimum amount of access rights and permissions they need to perform their tasks, and nothing more. Least privilege reduces the risk of unauthorized access, data leakage, malware infection, or accidental damage by limiting what users can do on the system or network. Access control list, multifactor authentication, and mobile device management are not principles, but rather mechanisms or methods that can implement least privilege. Access control list is a list that specifies the users or groups that are allowed or denied access to a resource, such as a file, folder, or printer. Multifactor authentication is a method that requires users to provide two or more pieces of evidence to prove their identity, such as a password, a token, or a biometric factor. Mobile device management is a tool that allows managing and securing mobile devices, such as smartphones or tablets, that are used by employees to access corporate data or applications. References:

Official CompTIA learning resources CompTIA A+ Core 1 and Core 2, page 25

[CompTIA Security+ SY0-601 Certification Study Guide], page 1003

Low-level wiping is the best data destruction method for recycling old hard drives for reuse. Low-level wiping is a process that overwrites every bit of data on a hard drive with zeros or random patterns, making it impossible to recover any data from the drive. Low-level wiping also restores the drive to its factory state, removing any bad sectors or errors that may have accumulated over time. Low-level wiping can be done using specialized software tools or hardware devices that connect to the drive. Degaussing, standard formatting, and deleting are not suitable data destruction methods for recycling old hard drives for reuse. Degaussing is a process that exposes a hard drive to a strong magnetic field, destroying both the data and the drive itself. Degaussing renders the drive unusable for reuse. Standard formatting is a process that erases the data on a hard drive by removing the file system structure, but it does not overwrite the data itself. Standard formatting leaves some data recoverable using forensic tools or software utilities. Deleting is a process that removes the data from a hard drive by marking it as free space, but it does not erase or overwrite the data itself. Deleting leaves most data recoverable using undelete tools or software utilities. References:

Official CompTIA learning resources CompTIA A+ Core 1 and Core 2, page 15

CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam …, page 105

The Processes tab in the Task Manager shows all the running processes on the computer, including applications and background services. The user can use this tab to identify the unresponsive application and end its process by right-clicking on it and selecting End task. This will free up the system resources and close the application. The other tabs in the Task Manager do not allow the user to address the situation. The Startup tab shows the programs that run when the computer starts, the Performance tab shows the system resource usage and statistics, and the Application history tab shows the resource usage of the applications over time

The first step in troubleshooting a hardware issue is to identify the hardware device that is causing the problem. Asking the user for the model number of the hardware can help the help desk technician to find the specifications, manuals, drivers, and other relevant information for the device. This can also help the technician to determine if the device is compatible with the user’s system, if it has any known issues or defects, and if it is covered by warranty or support contract. Asking the user for the model number of the hardware is a help desk best practice that can save time and effort in resolving the issue