You manage the support team at a rapidly growing company.
Support technicians need a better experience when logging and responding to support requests.
You need to recommend tools to help the company's needs.
Which tools should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Your company wants to create a help desk system and implement Dynamics 365 Customer Service.
The company has the following requirements:
Provide an application to allow support team staff to chat live with a customer.
Automatically import data from a Microsoft Excel spreadsheet once a day.
Provide a chatbot that can assist customers who need support.
You need to determine which applications to use to meet the requirements.
Which applications should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company plans to create a Common Data Service environment.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
A toy company creates a text classification model in AI Builder to monitor customer feedback for specific key words.
When negative feedback is received for a toy, the company wants to proactively perform engineering reviews for the toy and schedule additional training sessions for workers who produce the toy.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A bank uses Power Platform apps and flows to support business processes.
The company would like to use historical client data to predict whether a client's loan application is likely to be approved or rejected.
You need to use AI Builder to implement the solution.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You create a Power Virtual Agents chatbot.
You need to share the bot with other team members so that they can try out the bot before you share the bot with customers.
What should you use?
You are creating a model-driven Power Apps app. You want to ensure that the app can be used by individuals who have vision impairments.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
A business is evaluating AI Builder.
Which actions can you perform?
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
A company plans to implement solutions that use Common Data Service as a data storage.
You need to recommend features to meet the company's needs.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
A company needs to create several workflows and applications to help streamline their sales operations.
You need to determine which applications are appropriate for given scenarios.
Which applications should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
TESTED 22 Feb 2025
