You are configuring routing for a customer warranty service request. All warranty
servicerequests are routed to the warranty resolution group except for warranty service requests for betanrelease product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?
A disrupted transaction case records account information using a page property. Account information is recorded at the time the case is created and does not update when the case is further processed. Account information is stored in an external system and accessed by a data page.
How do you configure the account information page?
Which two configuration steps must be performed together to record a unit test for automated testing? (Choose Two)