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PEGACPSA23V1 Exam Dumps - Pegasystems Pega CSA Questions and Answers

Question # 4

Which requirement is satisfied by configuring a service level agreement?

Options:

A.

Requests from customers with elite status go to a dedicated work group,

B.

A transaction review is completed within 24 hours.

C.

Users are notified when they receive an assignment.

D.

Transaction dispute cases are considered more urgent than address change cases.

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Question # 5

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

Options:

A.

When the Process ticket step starts

B.

When the Triage stage starts

C.

When the Enter Ticket Details step completes

D.

When the Process ticket step completes

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Question # 6

During a playback session, a stakeholder notices that a drop-down list is missing one of the required options.

Which work item do you create in Agile Workbench to address this issue?

Options:

A.

User Story

B.

Bug

C.

Feedback

D.

Status

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Question # 7

While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?

Options:

A.

The Clipboard tool

B.

Case Designer

C.

The Data Explorer

D.

Live UI

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Question # 8

Several Development teams work on different enhancements.

The release date for each enhancement is uncertain. Which two options allow each team to keep its work separate? (Choose Two)

Options:

A.

Create a new ruleset version for each team.

B.

Set up a branch ruleset for each team

C.

Create a new application for each team

D.

Create a production ruleset for each team.

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Question # 9

All managers must be able to view the Employee vacation requests report in their Manager portal dashboards. Which configuration fulfills this requirement?

Options:

A.

Create a new landing page on the portal with the new report saved in a public category.

B.

Add a report widget to the portal dashboard, and then click Publish to default.

C.

Add a report widget to the portal dashboard, and then click Publish.

D.

Add the report to a public category, and then add the out-of-the-box Reports landing page to the portal.

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Question # 10

Employees submit time-off requests that must be approved by their manager. If the requested time off is extended beyond three weeks, the manager, director, and a member of human resources (HR) must approve the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Options:

A.

Create a decision table and evaluate all rows.

B.

Use a cascading approval with an authority matrix.

C.

Use a cascading approval with a reporting structure.

D.

Configure custom approvals in the reporting structure.

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Question # 11

A disrupted transaction case records account information using a page property. Account information is recorded at the time the case is created and does not update when the case is further processed. Account information is stored in an external system and accessed by a data page.

How do you configure the account information page?

Options:

A.

Select refer to a data page on the page property

B.

Configure the page property to refer to a keyed data page

C.

Define a reference property that refers to the data page

D.

Select copy from a data page on the page property

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Question # 12

You are testing an airline reservation case type that does not yet have a UI configured. You need to verify that changing the Purchase Insurance field in the Clipboard updates the TotalCost field.

In which category of the Clipboard tools would you expect to find the Purchase Insurance field?

Options:

A.

Linked Property Pages

B.

User Pages

C.

Data Pages

D.

System Pages

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Question # 13

To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP20000 in credit card debt.

How do you enforce these restrictions when requesting an instant loan?

Options:

A.

Use UI controls to validate the entries in the income and credit card debt fields.

B.

Use a Validate rule to call two Edit validate rules: one for income and one for credit card debt.

C.

Use a single Validate rule with two conditions; one for income and one for credit card debt.

D.

Use two Edit Validate rules; one for income and one for credit card debt.

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Exam Code: PEGACPSA23V1
Exam Name: Certified Pega System Architect
Last Update: Feb 24, 2025
Questions: 254
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