A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
During a playback session, a stakeholder notices that a drop-down list is missing one of the required options.
Which work item do you create in Agile Workbench to address this issue?
While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?
Several Development teams work on different enhancements.
The release date for each enhancement is uncertain. Which two options allow each team to keep its work separate? (Choose Two)
All managers must be able to view the Employee vacation requests report in their Manager portal dashboards. Which configuration fulfills this requirement?
Employees submit time-off requests that must be approved by their manager. If the requested time off is extended beyond three weeks, the manager, director, and a member of human resources (HR) must approve the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
A disrupted transaction case records account information using a page property. Account information is recorded at the time the case is created and does not update when the case is further processed. Account information is stored in an external system and accessed by a data page.
How do you configure the account information page?
You are testing an airline reservation case type that does not yet have a UI configured. You need to verify that changing the Purchase Insurance field in the Clipboard updates the TotalCost field.
In which category of the Clipboard tools would you expect to find the Purchase Insurance field?
To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP20000 in credit card debt.
How do you enforce these restrictions when requesting an instant loan?