PEGACPSA23V1 Exam Dumps - Pegasystems Pega CSA Questions and Answers

When configuring the "Search duplicate cases" step in a Pega application, especially for IT ticketing systems, the primary aim is to identify multiple tickets raised for the same underlying issue. The most straightforward and effective criterion for identifying duplicates in this context is the issue type, such as "the office Wi-Fi is down."

• B. Issue type is same: This option targets the core reason behind the creation of a ticket. Since multiple individuals can report the same issue from various departments or locations, filtering by the issue type ensures that all reports concerning a single problem (e.g., Wi-Fi outage) are identified as duplicates. This approach helps in consolidating the efforts to address and resolve the issue efficiently, avoiding redundant work.

Filtering by the name of the submitter, department, or office location (Options A, C, and D) might miss duplicates reported by different users or from different areas, making "Issue type is same" the most logical and effective criterion for identifying duplicates in IT ticketing scenarios.

Procedural processing in application development is used for tasks that follow a specific sequence of steps or require updates based on user actions. It is particularly useful for calculations or updates triggered by user interactions.

• C. A purchase order request page with a summary of items: This scenario involves procedural processing because the application needs to recalculate the total price whenever the customer changes the quantity of an item. This is a direct, sequential update process

When configuring an external data source using the Integration Designer in Pega, essential information includes:

C. A plan for mapping the data and REST response fields. Effective integration with an external data source requires a clear mapping plan to align the data structure of the source with the data model of the Pega application. This includes configuring how the REST API responses are parsed and how individual data fields are mapped to the properties in Pega.

To address the need to reduce scrolling and organize content effectively based on a drop-down menu selection, options A and C provide viable solutions:

A. Configure a layout group to separate each option into individual panels and set the layout to a menu format. This option directly addresses the requirement by creating a layout group where each panel corresponds to an option in the drop-down. When a user selects an option from the drop-down, only the relevant panel shows, reducing the need for scrolling and enhancing the user experience.

C. Configure a repeating dynamic layout with an embedded section for each option and set the layout format to grouped. This configuration uses a repeating dynamic layout where each section corresponds to a different drop-down option. It is effective for organizing the content based on user selection, similar to the layout group but provides a different visual organization, still reducing the scroll and improving content management.

Options B and D do not directly address the requirement as they involve disabling conditions and data relationships that do not toggle visibility or organize content based on user interactions with a drop-down menu.

The minimum components of a UI action set in Pega systems are:

B. One action and one event. An action set in Pega requires at least one action (e.g., Set Value, Refresh Section) that defines what happens, and one event (e.g., Click, Change) that triggers the action. This combination is the fundamental requirement to create interactive elements within Pega's UI, allowing developers to define how the application responds to user inputs.

To populate the clipboard with valid data before testing a rule:

C. Run a data transform to create the test page. Data transforms are used to set up or alter data pages and clipboard pages, making them ideal for configuring the necessary test environment by establishing the required data structures and values.

D. Copy data from an existing clipboard page. Utilizing existing data by copying it to the test page allows for a quick and efficient way to prepare for unit testing, ensuring that the data used is representative of real-case scenarios.

To adapt the display of property photos to different screen sizes within an apartment hunting application, the best approach is:

A. Use a dynamic layout with a responsive breakpoint at 800 pixels to change from inline-grid triple to inline-grid double format. This option uses responsive design principles to adjust the number of columns based on screen size. When the screen width is below 800 pixels, the layout automatically changes from three columns (triple) to two columns (double), ensuring optimal display on smaller devices.

When transitioning from planning to development, populating the backlog with work items that clearly articulate business requirements and enhancement requests is key. User stories are well-suited for capturing these needs in an Agile development environment.

• C. Create stories: User stories are a fundamental element in Agile methodologies, used to describe features, functionalities, or enhancements from the perspective of the end user. They are concise yet comprehensive, detailing what needs to be done and why. For the scenarios mentioned — grouping steps into a multistep form as a future enhancement, and addressing a missing option in a dropdown list — creating user stories allows these requirements to be clearly defined and prioritized in the backlog.

Importing stories (A) might be a method to bulk add pre-defined stories from external sources but does not pertain to the action of creating new stories based on the spreadsheet contents. Creating bugs (B) is more appropriate for issues or errors that need to be fixed, not for new development work or enhancements. Creating feedback (D) could capture suggestions or comments but lacks the structured format of user stories for development purposes.

For routing customer warranty service requests, particularly when different routing rules apply based on product status:

D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group. This routing strategy is efficient for handling cases where special attention is required by higher management (e.g., the vice president of service) for beta and release products, ensuring that such cases are escalated appropriately while other standard warranty requests continue to be processed by the usual resolution group. This setup optimizes the handling process by directing cases based on their specificity and importance.

To manage the progression of a Visa application case type, contingent upon the resolution of an Interview child case:

B. Following the Create Case step, add a Wait step that pauses the parent case until the Interview reaches the Resolved status. This approach is ideal for ensuring that the main Visa case does not proceed until the Interview child case is fully resolved, aligning the case progression with the actual completion of necessary procedural steps, thus maintaining process integrity and dependency.