FSL-201 Exam Dumps - Salesforce Field Service Lightning program Questions and Answers

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Questions 4

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

Options:

Field Service mobile app

Salesforce Mobile

Salesforce1

Salesforce Touch

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Questions 5

Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

Options:

Create 5 Resources with 20 hours available a week.

Create a Resource with 20 hours available a day.

Create 100 Service Appointments with Contractors as Required Resources.

Create a Capacity-based Resource with 100 hours capacity a week.

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Questions 6

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Options:

Validation Rules and Work Types

Work Types and Skill Requirements

Milestones and Service Appointments

Skill Requirements and Entitlements

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Questions 7

Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?