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Salesforce - Implementing Field Service Lightning

Last Update Dec 22, 2024
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All Field Service Lightning program Related Certification Exams


Field-Service-Consultant - Salesforce Certified Field Service Consultant (SU24)

Salesforce - Implementing Field Service Lightning Questions and Answers

Questions 1

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

Options:

A.

Open a Case and inform Customer of weekend service pricing.

B.

Open a Case and send email with new Service Offerings.

C.

Open a Case and a renewal Opportunity for the Sales team.

D.

Open a Case and create a Work Order for the Dispatch Team.

Questions 2

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

Options:

A.

Establish a Preventative Maintenance program for their install base.

B.

Integrate IoT data from their install base to detect asset issues.

C.

Launch a feedback survey to their install base and follow up on results.

D.

Review existing contracts for obsolete provisions and requirements.

Questions 3

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

Options:

A.

Work Types, Resource Availabilities, and Operating Hours

B.

Service Territories, Resource Capacity, and Business Hours

C.

Service Territories, Operating Hours, and Resource Absences

D.

Skills, Operating Hours, Time Slots, and Holidays.

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