Online Salesforce-Contact-Center Questions Video

Knowledge Base

Einstein Bots

Web Service API

Process Builder

Reviewing report builder configurations and data source connections to ensure alignment with defined reporting requirements.

Analyzing system logs and report execution history to identify any errors or missing data within generated reports.

All of the above, combined for a comprehensive assessment of report availability, accuracy, and functionality within the new system.

All of the above, combined for a comprehensive assessment of report availability, accuracy, and functionality within the new system.

Einstein Bots with natural language processing and conversational AI capabilities.

Flow Builder with chatbot elements for building conversational interfaces within flows.

Lightning Web Components for developing custom chatbot interfaces integrated with Salesforce.

All of the above, providing various options for building and integrating chatbots into your self-service experience.

Monitoring chatbot logs and chat transcripts to identify misinterpretations of user queries.

Utilizing NLP testing tools like Annotate.io or MonkeyLearn to analyze bot responses and accuracy.

Conducting user testing sessions with real customers to gather feedback on chatbot interactions and understanding.

All of the above, providing multi-faceted insights into chatbot NLP performance and user experience.