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New Release GCP-GCX Genesys Cloud CX Questions

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Question 12

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Options:

A.

Dialog boxes

B.

Scripts

C.

Toast pop-ups

D.

IVR prompts

Question 13

Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

Options:

A.

True

B.

False

Question 14

A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented

Options:

A.

True

B.

False

Question 15

The________provides a high-level overview of a campaign's performance

Options:

A.

Historical view

B.

Campaign Performance Summary view

C.

Campaign Performance Detail view

D.

Q Outbound Campaign view

E.

Dynamic view

Page: 3 / 9
Exam Code: GCP-GCX
Exam Name: Genesys Cloud CX Certified Professional - Consolidated Exam
Last Update: Nov 24, 2024
Questions: 135
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