Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented
The________provides a high-level overview of a campaign's performance