Microsoft 365 Certified: Teams Administrator Associate MS-700 Reddit Questions

To prevent incoming Teams call notifications when users are already on a Teams call or in a Teams meeting, you can use the Teams admin center to enable the Mute notifications during meetings and calls option. This option will suppress the incoming call notifications without rejecting the call. The caller will still hear the ringing tone and the callee can still answer the call from the Teams app or the taskbar. Here are the steps to enable this option:

Sign in to the Teams admin center with your Microsoft 365 username and password1.

In the left navigation, go to Teams > Teams update policies.

Select an existing policy or create a new one by clicking Add.

In the Update policy pane, under Meetings and calls, turn on the toggle for Mute notifications during meetings and calls.

Click Save and then Close.

Note: You can assign different update policies to different users or groups of users. For more information, see Manage update policies in Microsoft Teams2.

To configure a virtual receptionist for your company’s main office, you can use the Teams admin center to create and assign an auto attendant. An auto attendant is a voice menu system that allows callers to be transferred to an extension or a queue without speaking to an operator or receptionist. Here are the steps to create and assign an auto attendant that meets your requirements:

Sign in to the Teams admin center with your Microsoft 365 username and password.

In the left navigation, go to Voice > Auto attendants.

Click Add (+) to create a new auto attendant.

In the Basics tab, enter a name and an optional description for the auto attendant, such as “Main Office Receptionist”.

Under Phone number, select Assign and then choose a service number from the list or click Add new number to get a new one. A service number is a type of phone number that can handle hundreds of simultaneous calls and is used for services such as audio conferencing, auto attendants, and call queues.

Click Apply and then Next.

In the Greeting and menu tab, under Greeting, select Custom and then click Upload audio file to upload a recorded greeting message for the callers, such as “Welcome to Microsoft. Please listen carefully to the following options.”

Under Menu options, click Add (+) and then select Key press from the drop-down menu.

In the Key press box, enter 1 and then select Dial by name from the Action drop-down menu. This will allow callers to press 1 for the company directory to lookup by name.

Click Add (+) again and then select Key press from the drop-down menu.

In the Key press box, enter 0 and then select Play audio file from the Action drop-down menu. This will allow callers to press 0 to hear the company address.

Click Upload audio file and then upload a recorded message with the company address, such as “Our main office is located at 1 Microsoft Way, Redmond.”

Under Menu options, turn on the toggle for Repeat menu until caller hangs up or presses #. This will offer the same menu at all times.

Click Next.

In the Business hours tab, under Business hours, select 24/7 from the drop-down menu. This will make the auto attendant available at all times.

Click Next.

In the Review tab, review your settings and then click Save.

Now, you have configured a virtual receptionist for your company’s main office that meets your requirements.

To restrict external Teams communication for both calling and personal chat to only organizational users that use the microsoft.com domain, you need to use the Teams admin center to configure the external access settings. Here are the steps to follow:

Sign in to the Teams admin center with your Microsoft 365 username and password.

In the left navigation, go to Org-wide settings > External access.

Under External access, turn on the toggle for Users can communicate with other Skype for Business and Teams users.

Under Cross-tenant access settings, click Manage settings.

In the Cross-tenant access settings pane, under Calling and chat, select Allow specific domains and then enter microsoft.com in the box below. This will allow your users to communicate with Microsoft users via calling and chat.

Click Save.

Note: You also need to make sure that microsoft.com has configured their external access settings to allow communication with your domain. See Communicate with users from other organizations for more details.

To ensure that when users dial emergency numbers, the call is routed based on the user’s current location, you need to enable the external location lookup mode in Teams. This mode allows Teams to use the location services of the device’s operating system to suggest an emergency address for the user. The user can then confirm, edit, or enter a new address, which will be used to route the emergency call to the appropriate Public Safety Answering Point (PSAP). Here are the steps to follow:

Sign in to the Teams admin center with your admin credentials.

Go to Voice > Emergency policies.

Select Add.

Enter a name for the emergency calling policy, for example, “E911WFH”.

Turn on External location lookup mode.

Select Apply to create the policy.

To assign the policy to the users who need it, go to Users on the left menu and select the users that you want to apply the policy to. You can use the filters or the search box to find them.

On the right pane, under Policies, select Edit next to Emergency calling policy.

Choose the policy that you created from the drop-down list and click Apply.