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ITIL ITIL-4-Specialist-High-velocity-IT Online Access

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Question 24

Resource constraints have slowed an organization's efforts to expand into new markets.

Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?

Options:

A.

Portfolio management

B.

Service level management

C.

Change enablement

D.

Risk management

Question 25

Which is a challenge when onboarding individual consumers?

Options:

A.

Dealing with a large number of consumers with varied skills and backgrounds

B.

Identifying the consumers' needs because they do not communicate them clearly

C.

Providing marketing material tailored to the needs of service consumer

D.

Identifying the customer that can represent the service consumer

Question 26

An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.

Which practice ensures effective fulfillment of these service actions?

Options:

A.

Incident management

B.

Service request management

C.

Problem management

D.

Change enablement

Question 27

After completing an online training course, the employees of an organization are better equipped to utilize digital systems.

Which mid-level goal is supported by this training?

Options:

A.

Resilient operations

B.

Fast development

C.

Valuable investments

D.

Co-created value

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Exam Name: ITIL 4 Specialist: High-velocity IT Exam
Last Update: Jan 22, 2025
Questions: 96
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