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ISO-IEC-20000-Foundation Exam Questions Tutorials

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Question 8

What is not an input to manage continual improvement?

Options:

A.

Governance of process operated by other parties

B.

Problem records

C.

Relevant directives from top management

D.

Optimized resource utilization or risk reduction

Question 9

What is the intent of incident management?

Options:

A.

To restore services as quickly as possible

B.

To match new incidents to known errors

C.

To track problems into the known error database

D.

To communicate with customers as to future service disruptions

Question 10

"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

Options:

A.

The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

B.

The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

C.

They don't relate

D.

The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

Question 11

A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

Options:

A.

Configuration management

B.

Service level management

C.

Service availability management

D.

Capacity management

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ISO-IEC-20000-Foundation Exam Questions Tutorials, ISO 20000 ISO-IEC-20000-Foundation Book,
Exam Code: ISO-IEC-20000-Foundation
Exam Name: ISO/IEC 20000 Foundation Exam
Last Update: Nov 24, 2024
Questions: 53
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