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Quality is the degree to which a set of inherent characteristics fulfills requirements, according to the BABOK® Guide (p. 7). Quality is also defined as the extent to which a product or service meets the customer’s expectations and needs. Quality can be measured by various criteria, such as functionality, reliability, usability, efficiency, maintainability, and portability. Regulation, project phase, and scope are not related to the definition of quality. References:

• BABOK® Guide, p. 7
• CBAP / CCBA Certified Business Analysis Study Guide, p. 14
• Certified Business Analysis Professional™ (CBAP®) | Coursera, Course 1, Week 1, Video: “Introduction to Business Analysis”

 Business rules analysis is a technique used to identify, express, validate, refine, and organize the rules that shape day-to-day business behavior and guide operational business decision making. Business rules are specific, actionable, testable directives that support a business policy. Business rules can relate to access control, policy, calculation, or inference. Business rules should be atomic, explicit, and separated from the process that implements them. References:

• IIBA®, 10.9 Business Rules Analysis
• Business Rules Analysis — Business Analyst Learnings
• Using Business Rules Analysis to Model and Analyze BI Requirements
• Business rules analysis – The Functional BA

A current state domain model is a visual representation of the existing business domain, including the entities, attributes, relationships, and rules that define the current situation. A current state domain model can help identify opportunities for improvement by highlighting the gaps, issues, or inefficiencies in the current domain. A current state domain model can also help validate the solution scope with business and technical stakeholders by providing a common understanding of the current domain and its boundaries. A current state domain model can also help assist stakeholders in understanding the current state by showing the structure and logic of the current domain in a simple and clear way. However, a current state domain model cannot help the business analyst create Pareto charts for process improvement, as Pareto charts are a different type of analysis tool that show the frequency and impact of different types of problems or causes. Pareto charts are not based on the current state domain model, but rather on the data collected from the current processes or activities. References: BABOK Guide v3, page 123; CBAP / CCBA Certified Business Analysis Study Guide, page 181.

 Scope and Plan Initiation is the first step towards creating a business continuity plan. A business continuity plan is a document that describes how an organization will continue to operate during and after a disruption or disaster. A business continuity plan covers the strategies, actions, resources, and procedures that are needed to ensure the continuity of critical business functions and processes. Scope and Plan Initiation is the process of defining the scope, objectives, approach, and deliverables of the business continuity plan. It involves identifying the key stakeholders, roles, responsibilities, and expectations for the business continuity planning project. It also involves developing a project plan, a communication plan, and a risk management plan for the business continuity planning project. Scope and Plan Initiation helps to establish the direction, scope, and boundaries of the business continuity plan, and to align the expectations and involvement of the stakeholders12. Business Continuity Plan Development is the second step towards creating a business continuity plan. It is the process of developing the content and structure of the business continuity plan. It involves conducting a business impact assessment, a risk assessment, a business continuity strategy analysis, and a business continuity plan design. It also involves documenting, reviewing, and validating the business continuity plan. Business Continuity Plan Development helps to create a comprehensive and effective business continuity plan that addresses the impacts, risks, strategies, and actions for the continuity of the critical business functions and processes12. Business Impact Assessment is a sub-process of Business Continuity Plan Development. It is the process of analyzing the potential impacts of a disruption or disaster on the organization’s business functions and processes. It involves identifying the critical business functions and processes, their dependencies, their recovery objectives, and their recovery priorities. Business Impact Assessment helps to determine the scope and requirements of the business continuity plan, and to prioritize the recovery efforts based on the impact and urgency of the business functions and processes12. Plan Approval and Implementation is the last step towards creating a business continuity plan. It is the process of obtaining the approval and endorsement of the business continuity plan from the senior management and the key stakeholders. It also involves implementing the business continuity plan by conducting training, awareness, testing, and maintenance activities. Plan Approval and Implementation helps to ensure the acceptance and support of the business continuity plan, and to enhance the readiness and capability of the organization to execute the business continuity plan12. References: CBAP® Handbook, Business Continuity Planning - iiba.org