CIS-HAM Exam Questions Tutorials

According to the ServiceNow Hardware Asset Management documentation, the Asset-CI Task Action field is a choice list that allows the agent to select an action to perform on the asset and CI records related to the Incident. The possible actions are:

•No action: No changes are made to the asset and CI records.

•Retire: The asset and CI records are set to the Retired state.

•Dispose: The asset and CI records are set to the Disposed state.

•Repair: The asset and CI records are set to the Repair in Progress state.

•Replace: The asset and CI records are set to the Retired state and a new asset request is created for a replacement.

•Return: The asset and CI records are set to the Returned state and a new asset request is created for a replacement.

• The plugin that helps alleviate inconsistencies in company names is the Normalization Data Services plugin, which is part of the ServiceNow IT Asset Management suite1.
• The Normalization Data Services plugin provides a set of features and capabilities that enable you to standardize and normalize data across various tables and fields in ServiceNow, such as manufacturer names, model names, software names, and company names12.
• The Normalization Data Services plugin uses a combination of rules, dictionaries, and algorithms to identify and correct data inconsistencies, such as spelling errors, abbreviations, synonyms, and duplicates12.
• The Normalization Data Services plugin can help you improve the quality and accuracy of your data, reduce manual efforts and errors, and enhance reporting and analysis12. References:
• 1: Normalization Data Services - Product Documentation: San Diego - ServiceNow
• 2: Normalization Data Services - ServiceNow

• According to the Hardware Asset Management documentation, residual value is the estimated value of an asset at the end of its useful life.
• Residual value is calculated by subtracting the depreciation from the cost of the asset, as stated in the Hardware Asset Management documentation: “Residual value = Cost - Depreciation”.
• Depreciation is the amount of value that an asset loses over time due to wear and tear, obsolescence, or other factors.
• Therefore, the correct answer is option C, subtract the depreciation from the cost of the asset. References:
• Hardware Asset Management documentation
• What is Hardware Asset Management?