Complete CIS-HAM ServiceNow Materials

• To find the answer, I searched for “ServiceNow Hardware Asset Management IT asset vs. CI” using my search_web tool.
• I found several relevant web pages that explain the difference between an IT asset and a CI in ServiceNow.
• I learned that an IT asset is any financially valuable component that can contribute to the delivery of an IT product or service, while a CI is any component that needs to be managed in order to deliver an IT service12.
• I also learned that an IT asset is often a CI, but not all CIs are IT assets12.
• Therefore, a component is considered an IT asset vs. a CI when you want to do the following:
• These are the aspects that relate to the financial value and lifecycle of the component, which are relevant for IT asset management34.
• The other options, such as tracking its operational information and knowing its relationships to other assets in the CMDB, are more relevant for CI management, which is part of configuration management35.

• Configuration items (CIs) are the records that represent the IT assets and services in the Configuration Management Database (CMDB).
• CIs track the following types of information:
• Therefore, the types of information that are also options in the question are B. Operational and E. Relationship.
• The other types of information that are not tracked by CIs are:
• : Configuration Item

• Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1
• When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2
• If the received consumables match another record in the stockroom based on the following fields: Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3
• This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3
• This feature helps to reduce duplicate records and simplify inventory management of consumables3

References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3: [Consumable Hardware Assets - ServiceNow]

• To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
• To run the scheduled job “Asset - Create FSM asset tasks”, navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
• The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
• The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. References:
• 1: Hardware Asset Management - ServiceNow
• 2: Asset - Create FSM asset tasks scheduled job
• 3: Hardware Asset Management and Field Service Management integration