Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?
Which is a challenge when onboarding individual consumers?
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provider?
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?
TESTED 05 Oct 2024
