The administrator at Ursa Major Solar has created a custom report type and built a report for
sales operation team. However, none of the user are able to access the report.
Which two options could cause this issue?
Choose 2 Answers
Universal Containers (UC) would like to count the number of open cases associated with each
account and update the account with this value every Friday evening. UC has several hundred open
cases at any given time.
What should the administrator use to complete this request?
An administrator needs to create a one-to-many relationship between two objects with
limited access to child records.
What type of field should the administrator use?
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?