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CPHQ Exam Dumps - NAHQ CPHQ Certification Questions and Answers

Question # 19

Which of the following is a purpose of a Pareto chart?

Options:

A.

examining relationships between variables during a snapshot of time

B.

creating a graphical display of the process flow

C.

showing central tendency and variability of a data set

D.

sorting data categories by frequency to enable prioritization

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Question # 20

During a regulatory survey, an organization received deficiencies in the handling of medical waste. What is the organization’s next step?

Options:

A.

Educate frontline staff on handling medical waste.

B.

Validate compliance with the updated medical waste handling process.

C.

Update the policy on medical waste handling.

D.

Develop a targeted action plan on medical waste handling.

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Question # 21

Accountability for quality ultimately rests with the

Options:

A.

governing body.

B.

quality manager.

C.

CEO.

D.

department leader.

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Question # 22

A healthcare quality professional has been asked to assess afacility's patient safety culture. Which of the following should be surveyed?

Options:

A.

A stratified sample of physicians and nurses

B.

All patients and their families

C.

All staff and physicians

D.

A random sample of leaders and staff

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Question # 23

The main purpose of conducting tracers as a part ofcontinuous readiness is to

Options:

A.

identify current gaps in processes of quality and patient safety that need correcting.

B.

prepare staff to be able to speak to the surveyors in a comfortable and easy manner.

C.

teach quality Improvement professionals how to prepare for accreditation surveys.

D.

minimize the number of recommendations for Improvement during an actual survey.

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Question # 24

Before patient outcome data can be used for benchmarking, the data should be

Options:

A.

organized by patient age.

B.

adjusted for length of stay.

C.

adjusted for severity of illness.

D.

organized by patient gender.

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Question # 25

Based on the chart below, which of the following should beaddressed first?

Options:

A.

pain, constipation, PCP unavailable, nausea, and vomiting

B.

pain, constipation, PCP unavailable, and nausea

C.

pain, constipation, and PCP unavailable

D.

pain and constipation

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Question # 26

In a quality improvement team, the primary role of the facilitator Is to

Options:

A.

ensure that team project goals are met.

B.

promote effectivegroup dynamics.

C.

provide content expertise.

D.

design team structure.

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Question # 27

An organization that demonstrates a culture of safety

Options:

A.

has a balanced scorecard.

B.

penalizes reporting of errors.

C.

learns from errors.

D.

generates a low number of incident reports.

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Question # 28

Which of the following is the strongest intervention for preventing medication safety events?

Options:

A.

Adding colored warning labels to high-risk medications

B.

Educating providers on accurate medication reconciliation

C.

Limiting the number of medication warnings triggered in the electronic health record

D.

Creating a hard stop for allergy documentation prior to ordering medications

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Question # 29

Which action should be taken to support continuous survey readiness?

Options:

A.

Facilitate a failure mode and effects analysis (FMEA) on patient consent

B.

Conduct time studies for patient registration processes

C.

Map the value stream for elective surgery patients

D.

Perform tracers on patients in restraints

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Question # 30

A surgeon left a sponge in one patient, resulting in a multi-million dollar lawsuit. The organization immediately changed the operating room procedure so that after every surgery, patients receive an x-ray before leaving the operating room. Which of the following should the organization have done prior to changing the procedure?

Options:

A.

Enforce "time-outs"

B.

Identify the root cause of the error

C.

Evaluate radiation exposure levels

D.

Conduct a cost benefit analysis

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Question # 31

Which of the following is the best example of a patient-centered approach in healthcare?

Options:

A.

providing pre-printed discharge instructions

B.

implementing patient portals

C.

checking two patient identifiers

D.

using age-based medication dosing

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Question # 32

Which of the following quality Improvement Tools Is best for riskassessment of a new or modified process?

Options:

A.

SWOT analysis

B.

failure mode and effects analysis (FMEA)

C.

force field analysis

D.

5 whys

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Question # 33

Using the data below, which issue would be identified as a priority for further performance improvement?

Issue

High Risk

High Strategic Priority

Cost

Customer Satisfaction

Quality Concern

Pressure Injuries

4

4

1

4

5

Medication Errors

3

1

2

1

5

Transfer to Higher Level of Care Within One Hour of Admission

2

5

4

1

3

Miscommunication of Abnormal Findings

4

3

5

1

4

Options:

A.

Pressure Injuries

B.

Medication Errors

C.

Transfer to Higher Level of Care Within One Hour of Admission

D.

Miscommunication of Abnormal Findings

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Exam Code: CPHQ
Exam Name: Certified Professional in Healthcare Quality Examination
Last Update: Jul 6, 2025
Questions: 603
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