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CPHQ Exam Dumps - NAHQ CPHQ Certification Questions and Answers

Question # 109

A team has completed several tests of change and has arrived at a recommendation. In order to facilitate change, which of the following should occur first?

Options:

A.

Present action plan to leadership.

B.

Verify data for accuracy.

C.

Conduct a cost analysis.

D.

Initiate the Shewhart cycle.

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Question # 110

Which of the following tools should be used to determine the root cause of variations in a process?

Options:

A.

histogram

B.

Ishikawa diagram

C.

Shewhart chart

D.

scatter plot

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Question # 111

A patient safety manager provided training on hand hygiene guidelines. The clinical manager Is confident that staff are following the guidelines. Which of the following Is the best method to evaluate the current compliance with the guidelines?

Options:

A.

collection of bacterial hand cultures

B.

direct observation of staff

C.

calculation of Infection rates compared to a baseline

D.

a test with a passing score of 98%

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Question # 112

Which of the following actions will best promote organizational efficiency in managing quality improvement projects?

Options:

A.

Create a team whenever there is an improvement project

B.

Identify project managers for all improvement projects

C.

Assign some projects to individuals and others to teams

D.

Only approve projects that have a high return on investment

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Question # 113

The tool used to graphically rank causes from most significant to least significant by using a vertical bar graph is known as a

Options:

A.

Gantt chart.

B.

Pareto chart.

C.

run chart.

D.

histogram.

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Question # 114

According to the Institute of Medicine’s (IOM) report, Crossing the Quality Chasm, which of the following is identified as one of the six aims for improvement?

Options:

A.

Low costs

B.

Population-centered

C.

Effective

D.

Coordinated

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Question # 115

A Pareto chart can be used to

Options:

A.

graphically display a process.

B.

display variation.

C.

establish priorities for Improvement.

D.

establish a relationship among variables

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Question # 116

A hospital has just implemented a physician order entry system. Three days into implementation, the users begin having major technical issues with the system. The nurse manager instructs staff to submit troubleshooting requests to the help desk. This is an example of which high-reliability principle?

Options:

A.

commitment to resilience

B.

sensitivity to operations

C.

preoccupation with failure

D.

deference to expertise

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Question # 117

An interdisciplinary learn met to review readmission rates at a health system. Issues were identified withcommunication across care providers. The team is interested in improving the coordination of care process and is now reviewing four candidates to serve in the role of process champion:

Of the four candidates, which represents the most effective choice to serve as a process champion?

Options:

A.

Candidate A

B.

Candidate B

C.

Candidate C

D.

Candidate D

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Question # 118

After in-depth data analysis, there is evidence of overutilization of computerized tomography to diagnose acute appendicitis. A team has been formed to develop a performance improvement plan for emergency department physicians. Which of the following leadership styles is most effective to implement best practice guidelines?

Options:

A.

Laissez-faire

B.

Autocratic

C.

Participatory

D.

Democratic

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Question # 119

Infection control risk assessments are performed to

Options:

A.

prioritize organizational infection prevention and control goals.

B.

Identify types of personal protection needed by the organization.

C.

develop the organization's Infection prevention and control program.

D.

determine decontamination practices for the organization.

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Question # 120

Accountable care organizations (ACOs) utilize "hot spotting" as a population health tool to:

Options:

A.

Provide standardized education to chronically ill patients about diet and weight management.

B.

Design individualized healthcare follow-up services for privately insured patients.

C.

Identify and focus resources on high-cost, chronically ill patients.

D.

Increase communication with care providers in areas with high numbers of Medicaid patients.

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Question # 121

Which of the following is the most effective method to identify adverse events that cause harm to patients?

Options:

A.

benchmarking

B.

using patient satisfaction surveys

C.

conducting a failure mode and effectsanalysis

D.

employing trigger tools

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Question # 122

Data from an incident reporting system compares incident rates for one facility to similar facilities:

After reviewing the graph, which of the following should be done first?

Options:

A.

Research best practices.

B.

Share data with the governing body.

C.

Perform additional analysis on falls data.

D.

Review medication processes.

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Question # 123

An organization's preventable fall goal is not to exceed greater than 25% of its total falls. Which units below meet this goal?

Options:

A.

Units 3 and 4

B.

Units 1 and 2

C.

Units 4 and 5

D.

Units 2 and 4

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Exam Code: CPHQ
Exam Name: Certified Professional in Healthcare Quality Examination
Last Update: Jul 28, 2025
Questions: 603
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