CORE Exam Dumps - ISM CPSM Questions and Answers

Context of Negotiation: The phrase “This is our best and final offer” is a strong statement in negotiations.

Risk Assessment: This tactic can abruptly end negotiations if the other party is not willing to accept the terms.

Alternative Readiness: Using this tactic effectively requires the buyer to have a viable alternative in case the offer is rejected.

Strategic Use: It should be employed when the buyer is confident that the offer is competitive and fair, and when there is leverage from alternative suppliers or options.

Potential Drawbacks: It might strain relationships if perceived as inflexible or final.

Conclusion: While it can shorten negotiations, it carries significant risk and should be used judiciously with alternative plans in place.

References

Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher and William Ury.

Negotiation Genius: How to Overcome Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond by Deepak Malhotra and Max H. Bazerman.

Issue During Negotiations: Team members are making mistakes and not following instructions shortly after negotiations commence.

Immediate Action: Calling a caucus allows the supply manager to pause the negotiations and address the issues immediately.

Reiterate Rules: Reiterating the negotiation rules and their importance helps in realigning the team and ensuring everyone understands their roles and responsibilities.

Preventing Further Issues: This approach aims to correct the team’s behavior and improve the chances of successful negotiations without removing stakeholders or ending the negotiations prematurely.

References

ISM. (n.d.). Best Practices for Leading Negotiation Teams.

CIPS. (n.d.). Effective Negotiation Strategies and Techniques.

Initial Bids Review: Evaluate the bids submitted by the suppliers ($110,000, $114,000, and $135,000).

Lowest Bid Consideration: The lowest initial bid of $110,000 should be the baseline because it represents the market's competitive price before any negotiation.

Calculate Cost Avoidance: After negotiations, the final cost is $105,000. The cost avoidance is calculated against the $110,000 baseline, showing the savings achieved through negotiation.

References

Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2016). Purchasing and Supply Chain Management. Cengage Learning.

Burt, D. N., Petcavage, S. D., & Pinkerton, R. L. (2010). Supply Management. McGraw-Hill Education.

To improve the situation where stakeholders request more items despite achieving lower per-item costs, the best long-term approach is to work with leadership to implement a more effective demand management program. This program would help in managing and controlling the demand for items, ensuring that the total expenditures do not increase unnecessarily. It involves planning, monitoring, and controlling the usage and requisition of goods and services to align with organizational goals and budgets.

References

CIPS (Chartered Institute of Procurement & Supply). Demand Management in Procurement.

ISM (Institute for Supply Management). Strategies for Effective Demand Management.

Objective: The supply manager aims to increase competition and encourage participation from small and minority-owned businesses while maintaining fairness.

Expanding Advertising: Broadening the advertising reach for bidding opportunities ensures that diverse suppliers are aware of and can participate in the sourcing event.

Inclusivity: This approach promotes inclusivity by making information about opportunities accessible to a wider audience, increasing the likelihood of diverse suppliers bidding.

Fairness: Ensuring that bidding opportunities are well-publicized helps maintain a level playing field for all potential suppliers.

References

ISM. (n.d.). Promoting Supplier Diversity in Procurement.

CIPS. (n.d.). Strategies for Inclusive Supplier Engagement.

When a buyer exceeds their spending authority, the company's liability depends on the nature of the authority and the perception of the suppliers.

DEF is only liable for an amount equal to the buyer's actual authority level: This is not entirely accurate as it does not consider apparent authority.

DEF is fully liable for the agreements, as the buyer is an employee of the company: This disregards the limits of authority set by the company.

DEF is responsible for the agreements if the buyer exceeded actual authority, but the suppliers perceived the spend to be within apparent authority: This is accurate as apparent authority refers to the authority a third party perceives the agent to have, even if it exceeds their actual authority.

DEF is responsible for the agreement if the buyer exceeded actual and apparent authority levels, but only for a value equal to the apparent authority amount: This statement mixes concepts and is not correct.

Therefore, DEF is responsible for the agreements if the buyer exceeded actual authority, but the suppliers perceived the spend to be within apparent authority.

References:

Contract law principles regarding actual and apparent authority.

Case studies on organizational liability for employees' actions.

Need for High-Quality Materials: DEF, Inc. requires high-quality raw materials for an emerging product.

Collaborative Approach: Selecting an approved supplier and working collaboratively ensures that the supplier fully understands and meets the quality specifications.

Long-Term Relationship: This approach helps build a long-term relationship with the supplier, fostering continuous improvement and reliability.

Quality Assurance: By working closely, DEF can monitor and ensure adherence to quality standards throughout the supply process.

References

CIPS. (n.d.). Building Supplier Relationships for Quality Assurance.

ISM. (n.d.). Collaborative Supplier Management.

Given the budget constraints and the desire for an all-inclusive price, it is crucial for the stakeholder to prioritize the software's functionality. This can be achieved by providing:

The complete project timeline: Useful but not directly relevant to prioritizing software features.

A list classifying software functions as either "must have" or "nice to have": This is the most critical information as it allows the sourcing manager to negotiate and select a package that meets the essential requirements within the budget constraints.

An explanation of why the avoidance of additional license schedules is justified: Important for understanding the stakeholder's needs but secondary to prioritizing functionality.

A complete list of software functionality: Necessary, but without classification, it doesn't help in managing the budget effectively.

Therefore, the most important action is to provide a list classifying software functions as either "must have" or "nice to have".

References:

Project management best practices on requirements prioritization.

Software procurement strategies.

Initial Cost Calculation: Initially, the product’s cost includes labor ($10), overhead ($12.50), and materials ($14). Thus, the total cost is $36.50 per unit.

Cost Reduction: Supply management reduces the cost of materials from $14 to $12, decreasing the total cost per unit to $34.50.

Contribution to Profit: The reduction in cost directly translates to an increase in profit per unit. The cost reduction is $2 per unit ($14 - $12).

Profit Calculation: As the selling price remains $36.50, the new profit per unit after cost reduction is the selling price minus the new total cost ($36.50 - $34.50), which results in an increased profit of $2 per unit.

References

ISM Glossary of Key Supply Management Terms

CIPS Cost Management Tools and Techniques

Separating processes such as ordering, receiving, and payment into different duties performed by different employees is a control activity. This aspect of internal controls helps prevent fraud and errors by ensuring no single individual has control over all aspects of a transaction, promoting accountability and accuracy within the organization. References: Internal controls frameworks (e.g., COSO), audit and compliance guidelines, risk management in procurement.