CIS-HAM Exam Dumps - ServiceNow CIS-Hardware Asset Management Questions and Answers

• The ServiceNow Agent mobile app allows the user to conduct asset audits by scanning asset barcodes or QR codes1.
• The user can perform audits offline when they are in areas without connectivity1.
• The app automatically compares the scanned assets against the expected assets based on the inventory records to identify discrepancies1.
• The user can also view the audit results and generate reports from the app2. References:
• Audit your inventory - Product Documentation: San Diego - ServiceNow
• Hardware Asset Inventory Management - ServiceNow
• Hardware Asset Management - ServiceNow

• An asset is a record that represents any tangible or intangible object that is tracked by the organization12.
• There are different types of assets, depending on their nature, usage, and lifecycle12.
• The types of assets are12:

• Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.
• This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.
• The two primary benefits of deploying asset tasks during the retirement of an asset are:
• 1: Enterprise Asset Workflow Automation - ServiceNow
• 2: Asset and CI management - Product Documentation: San Diego - ServiceNow
• 3: Enterprise Asset Management - ServiceNow

According to the ServiceNow Hardware Asset Management documentation, the core sets of data required for effective IT asset management are:

•Manufacturers: The companies that produce the hardware assets, such as Dell, HP, Cisco, etc.

•Locations: The physical places where the hardware assets are stored or used, such as offices, data centers, warehouses, etc.

•Users: The people who own, use, or manage the hardware assets, such as employees, customers, vendors, etc.

•Models: The specific types or categories of hardware assets, such as laptops, servers, routers, etc.

• The ServiceNow asset lifecycle defines and describes the series of stages involved in managing an IT asset throughout its useful life1.
• The asset lifecycle usually follows a formalized process and is often tracked and supported by software tools1.
• Although different organizations in different industries may have their own versions of the asset lifecycle, most follow the same basic format1.
• Here, we explore the six stages of the asset lifecycle: Request, Fulfill, Deploy, Monitor, Service, and Retire1.
• Out of these six stages, three are also components of the asset lifecycle: Order, Install, and Receive2.
• Order: This is the stage where an asset is purchased or acquired from a vendor or supplier. The order stage involves creating purchase orders, tracking shipments, and updating the asset records2.
• Install: This is the stage where an asset is physically installed or configured in a location. The install stage involves scanning asset tags, updating asset status, and assigning asset owners2.
• Receive: This is the stage where an asset is received and verified by the organization. The receive stage involves checking the asset condition, validating the asset information, and updating the asset inventory2. References:
• 1: What is the IT Asset Lifecycle? - ServiceNow
• 2: ITAM Lifecycle Management: How does it all work?