CIS-HAM Exam Dumps - ServiceNow CIS-Hardware Asset Management Questions and Answers

Hardware asset management, Procurement, and Cost management are the plugins which are not active by default in base Servicenow System

Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record. References:

• Hardware model normalization
• Normalize hardware models
• Create a content library record

• To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
• To run the scheduled job “Asset - Create FSM asset tasks”, navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
• The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
• The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. References:
• 1: Hardware Asset Management - ServiceNow
• 2: Asset - Create FSM asset tasks scheduled job
• 3: Hardware Asset Management and Field Service Management integration

• Configuration items (CIs) are the records that represent the IT assets and services in the Configuration Management Database (CMDB).
• CIs track the following types of information:
• Therefore, the types of information that are also options in the question are B. Operational and E. Relationship.
• The other types of information that are not tracked by CIs are:
• : Configuration Item

• Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1
• When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2
• If the received consumables match another record in the stockroom based on the following fields: Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3
• This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3
• This feature helps to reduce duplicate records and simplify inventory management of consumables3

References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3: [Consumable Hardware Assets - ServiceNow]

• To find the answer, I searched for “ServiceNow Hardware Asset Management IT asset vs. CI” using my search_web tool.
• I found several relevant web pages that explain the difference between an IT asset and a CI in ServiceNow.
• I learned that an IT asset is any financially valuable component that can contribute to the delivery of an IT product or service, while a CI is any component that needs to be managed in order to deliver an IT service12.
• I also learned that an IT asset is often a CI, but not all CIs are IT assets12.
• Therefore, a component is considered an IT asset vs. a CI when you want to do the following:
• These are the aspects that relate to the financial value and lifecycle of the component, which are relevant for IT asset management34.
• The other options, such as tracking its operational information and knowing its relationships to other assets in the CMDB, are more relevant for CI management, which is part of configuration management35.

• The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
• Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
• Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
• Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
• Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
• The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
• The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
• Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
• Conciseness is the quality of being clear and brief, without unnecessary words or details4.
• Conformity is the quality of being consistent with a set of rules, standards, or expectations5.

References: 1: How do I use the CMDB health dashboard? 2: CMDB Health Dashboard Score Card Explained. 3: Configuration management 4: Conciseness 5: Conformity