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C_C4H510_04 Exam Dumps - SAP Certified Application Associate Questions and Answers

Question # 4

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Options:

A.

Employees

B.

Territories

C.

Incidents

D.

Service agents

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Question # 5

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

Options:

A.

At least one service object needs to be assigned.

B.

A service contract is active.

C.

A customer needs to be assigned.

D.

Address mismatches must be corrected first.

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Question # 6

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

Options:

A.

Automatic time recording can be done by clicking "Start recording" and "Stop recording".

B.

You can activate the Microsoft Outlook integration for time recording.

C.

Code list restrictions are not possible for the Time Type field.

D.

Time recording can be done online or in offline mode.

E.

Time sheets can be submitted for approval.

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Question # 7

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

Options:

A.

Save the file in XML

B.

Download the migration template.

C.

Schedule an MORO Job.

D.

Map the data fields with the offered data fields in the migration template.

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Question # 8

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

Options:

A.

Resource scheduler

B.

Account

C.

Contacts

D.

Warranty

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Question # 9

When should you use the templates provided in the Data Workbench?

Options:

A.

When the Mass Change Account Data tool is used

B.

When customer data needs to be loaded quickly

C.

When there is unstructured legacy data

D.

When data volume is low

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Question # 10

For which element do you maintain attributes such as password and security policy?

Options:

A.

Employee

B.

Business role

C.

Business user

D.

Service agent

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Question # 11

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

Options:

A.

Working calendar

B.

Service contract

C.

Operating hours

D.

Maintenance plan

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Question # 12

Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

Options:

A.

Service Contract Management

B.

Registered Products and Installed Bases

C.

Sales Contact

D.

Service Notification

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Question # 13

Which of the following options are possible for permissions?

Options:

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

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Exam Code: C_C4H510_04
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Last Update: Feb 5, 2025
Questions: 114
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