What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data
Workbench?
Note: There are 2 correct answers to this question.
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.
For which element do you maintain attributes such as password and security policy?
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.