C_C4H47I_34 Exam Dumps - SAP Certified Application Associate Questions and Answers

• B: The language adaptation tool is the correct option to change user interface texts for some standard applications in SAP Service Cloud Version 2. As an administrator, you can use this tool to translate or adjust texts for most areas such as application work centers, Feed, Live Activity, Enterprise Search categories, and most texts created in the SAP CloudApplications Studio1. You can also export and import text pools for different languages and scenarios1.

References = 1: Translate and Adapt User Interface Texts | SAP Help Portal

 Playbooks are a set of tasks and activities that guide sales representatives through the sales process. You can assign Playbooks to Leads based on an existing list of Account IDs, which means that any newly created Lead that belongs to one of those Accounts will automatically inherit the Playbook assigned to that Account. This way, you can ensure that your Leads follow the best practices and receive consistent suggestions from the Playbook. References = Solution Guide for SAP Service Cloud Version 2, page 40-41; SAP Service Cloud Version 2 - openSAP Microlearning, video “Playbooks”.

 Workspaces are collaborative spaces where you can share and discuss objects from SAP Service Cloud Version 2 with your team members using Microsoft Teams. You can share the following objects with Workspaces: Sales Quotes, Leads, Opportunities, Accounts, Contacts, Activities, and Tickets. Appointments and Tasks are not shareable objects with Workspaces. References = Workspaces, Collaborate with Microsoft Teams

Mobile application synchronization issues are resolved by generating a device log from the mobile device of the business user. The device log contains information about the device, the application, and the synchronization process. The device log can be sent to the administrator or the support team for further analysis and troubleshooting. The device log can be generated by tapping the Generate Device Log button in the About screen of the mobile application. References = Defining Offline Settings for Applications - SAP Mobile Services …

Deal Intelligence is a feature of SAP Sales Cloud Version 2 that uses machine learning to score opportunities based on various factors, such as deal size, customer engagement, sales stage, and competitor presence. The score indicates the likelihood of winning the opportunity and helps sales reps prioritize their actions and focus on the most promising deals. Deal Intelligence also provides insights and recommendations on how to improve the score and increase the win probability. References = SAP Sales Cloud Version 2 Feature Scope Description, page 28; Business End User SAP Sales Cloud Version 2 - openSAP, video “Deal Intelligence - SAP Sales Cloud”; [ARCHIVED] Relationship Intelligence - SAP Sales Cloud, video “Relationship Intelligence - SAP Sales Cloud”.

 A mashup is a web page that integrates data from the SAP Sales and Service Cloud solution with data provided by an online web service or application. To configure a new mashup, you need to specify the following parameters:

• URL: The web address of the online web service or application that provides the data to be integrated. You can also use placeholders to dynamically pass values from the SAP Sales and Service Cloud solution to the URL.
• Name: A unique and descriptive name for the mashup. This name is used to identify the mashup in the system and to assign it to a business object or a work center view.
• Description: A brief explanation of the purpose and functionality of the mashup. This description is displayed in the mashup list and helps users to understand what the mashup does. References = Mashups | SAP Help Portal, Discovering mashups - SAP Learning

The Insight section of Lead Overview provides you with valuable information about the Lead, such as:

• Calculated Key Factors: These are the factors that influence the Lead score, such as Lead Source, Industry, Revenue, etc. You can configure these factors in the Customer Insights settings1.
• Lead Conversion Trend: This shows you the historical trend of the Lead conversion rate, based on the number of Leads that were converted to Opportunities over time. You can use this to compare the performance of different Leads and identify the best practices for conversion2.
• Score Trend: This shows you the historical trend of the Lead score, based on the calculated key factors and the dynamic key factors. You can use this to monitor the progress and potential of the Lead over time2.
• Dynamic Key Factors: These are the factors that are updated automatically based on the interactions with the Lead, such as Email Opens, Clicks, Website Visits, etc. You can view these factors in the Engagement section of Lead Overview, not in the Insight section2.
• Static Key Factors: These are the factors that are fixed and do not change over time, such as Lead ID, Name, Status, etc. You can view these factors in the Details section of Lead Overview, not in the Insight section2. References = 1: In Version 2, Configure Customer Insights by defining personalized Key Metrics, section “Create a New Key Metric”2: Introducing SAP Sales Cloud Version 2, section “Lead engagement and insights”.

A reason for status is a configuration that allows administrators to define a list of possible reasons for changing the status of a sales quote. For example, a reason for status could be “Competitor Price”, “Customer Budget”, or “Delivery Time”. By configuring a reason for status, administrators can enable sales representatives to select a reason when they update the status of a sales quote to either won or lost. This way, Best Run Bikes can maintain a reason for all the sales quotes that are either won or lost, and use this information for reporting and analysis purposes. References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Configuring Sales Quotes - SAP Learning (page 3)

• Configure a new Document Type for Cyclo Clothing: This is a correct answer because document types are used to define different types of opportunities and their attributes, such as sales cycle, sales phases, and pricing procedure1. Since Best Run Bikes and Cyclo Clothing have different sales lifecycles, they need different document types for their opportunities.
• Configure a new Sales Cycle with Sales Phases for Cyclo Clothing: This is a correct answer because sales cycles and sales phases are used to define the stages and steps of an opportunity, such as qualification, proposal, and closure2. Since Best Run Bikes and Cyclo Clothing have different sales lifecycles, they need different sales cycles and sales phases for their opportunities.
• Configure Routing Rules for Cyclo Clothing: This is not a correct answer because routing rules are used to assign leads and tickets to the appropriate sales or service agents based on criteria such as territory, product, or priority. Routing rules are not related to the configuration of opportunities or their sales lifecycles.
• Configure a new Party Schema for Cyclo Clothing: This is not a correct answer because party schemas are used to define the roles and relationships of the parties involved in a business transaction, such as account, contact, employee, or partner. Party schemas are not related to the configuration of opportunities or their sales lifecycles.

References = 1: Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Document Types 2: Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Sales Cycles and Sales Phases : Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Routing Rules : Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Party Schemas

 A Source is a field that indicates where a Lead came from, such as a website, an event, or a referral. You can create custom Sources to track Leads from different channels, such as social media. To create a new Source, you need to access the Business Configuration work center, select the Implementation Projects view, and open the Fine-Tune activity list. Then, you need to find and open the Leads activity, and click on Maintain Sources. Here, you can add a new Source with a name and a description, such as “Social Media”. You can also assign a Source Category to group similar Sources together. After saving your changes, you can use the new Source when creating or editing Leads in the system. You can also use the Source field as a filter or a report parameter to analyze the performance of your Leads from different Sources. References = SAP Service Cloud Version 2 | SAP Help Portal, Creating a Lead in SAP Sales Cloud