According to the result from ROBOTIC OPERATING MODEL - SS&C Blue Prism, the Service Model foundation covers how to support operational processes while defining the management, reporting, scheduling and referral handling processes for business as usual. Exception case handling is one of the aspects of referral handling, which deals with how to handle exceptions that occur during process execution. Technical support for applications, product support from Blue Prism, or hardware provisioning are part of other foundations such as Technology or Governance. References: ROBOTIC OPERATING MODEL - SS&C Blue Prism
Questions 5
Which of the following best describes a Runtime Resource?
Options:
A.
Typically, provisioned as a data-center secured digital device with no requirement for target applications to be installed
B.
It acts as a centralized repository that holds process definitions and audit information
C.
It may either be manually assigned to execute Processes of scheduled to undertake processes automatically
D.
One is required per environment - typically one for Development, one for Test and one for Production
According to the result from [Blue Prism Infrastructure Overview v6 - Blue Prism Portal], a Runtime Resource is a machine that may either be manually assigned to execute Processes or scheduled to undertake processes automatically. A Runtime Resource is typically provisioned as a data-center secured digital device with no requirement for target applications to be installed. It acts as a centralized repository that holds process definitions and audit information. It is not required per environment, as multiple Runtime Resources can be used in each environment. References: [Blue Prism Infrastructure Overview v6 - Blue Prism Portal]
Questions 6
Which areas of the Organization should the Head of RPA establish working relationships with to ensure an optimal Enterprise Robotic Operating Model?
According to the result from [ROBOTIC OPERATING MODEL - SS&C Blue Prism], the Head of RPA should establish working relationships with both IT and the Business to ensure an optimal Enterprise Robotic Operating Model. The Head of RPA is responsible for creating and delivering the vision for RPA in addition to taking ownership of the digital workforce itself. The Head of RPA is also accountable for ensuring alignment with business strategy, stakeholder management, benefits realization, and governance. The other statements given are not correct, as working with only one area or none at all would not ensure an optimal Enterprise Robotic Operating Mod
Questions 7
Which of these is a challenge associated with the divisional model?
Options:
A.
Does not benefit from shared best practices and asset libraries which can speed up delivery
B.
Process ownership becomes more abstract and cultural adoption more difficult
C.
Change requests may be slow and lack the agility the business needs
D.
Initial security challenges and potential access control issues need to be considered early
According to the result from Roles and Responsibilities of Blue Prism Developer -, a challenge associated with the divisional model is that it does not benefit from shared best practices and asset libraries which can speed up delivery. The divisional model is a decentralized RPA capability where each business area has its own dedicated RPA team that follows a common set of standards and best practices. However, this can also lead to duplication of effort, lack of collaboration, and inconsistency in quality. The other statements given are not challenges associated with the divisional model. References: Roles and Responsibilities of Blue Prism Developer -