700-245 Exam Dumps - Cisco Certification Questions and Answers

Before meeting with a customer for an exploratory discussion, the most important task to complete isdoing background research. This involves understanding the customer's business, their industry, potential pain points, and any existing sustainability or technology initiatives they may have. Conducting thorough research allows you to tailor the discussion to the customer’s needs, demonstrating that you understand their challenges and are prepared to offer relevant solutions.

Preparation through research enables more productive conversations and increases the likelihood of establishing a strong, trust-based relationship with the customer.

Environmental Sustainability References:

Harvard Business Review. (2021).The Importance of Background Research in Customer Engagement.

McKinsey & Company. (2020).How to Prepare for Successful Customer Meetings: A Research-Driven Approach.

Globally,90% of wastewaterreturns to the environment untreated. This untreated wastewater, which includes industrial, agricultural, and household waste, leads to widespread pollution of rivers, lakes, and oceans, posing serious risks to ecosystems, human health, and water quality. The lack of proper wastewater treatment is especially prevalent in developing regions, where infrastructure and resources for waste management are often limited.

Effective wastewater management and treatment are crucial for protecting water resources and supporting sustainability goals, such as those outlined in the United Nations Sustainable Development Goals (SDGs).

Environmental Sustainability References:

United Nations World Water Development Report (UNWWDR). (2021).Wastewater: The Untreated Crisis.

World Health Organization (WHO). (2020).Global Wastewater Management and Environmental Impact.

United Nations Environment Programme (UNEP). (2020).Wastewater Treatment and Sustainable Development.

Two key resources that provide information about an organization’s sustainability position and plans are:

Online blog posts (A):Companies frequently use blogs to share their sustainability initiatives, progress, and future goals. These posts often highlight achievements, such as reducing carbon emissions or improving energy efficiency, and communicate their commitment to stakeholders.

Company websites (E):The corporate website is one of the most comprehensive sources of information about a company's sustainability strategy. Organizations often dedicate sections oftheir websites to sustainability, where they detail their environmental policies, sustainability reports, and plans for reducing their environmental impact.

Environmental Sustainability References:

Global Reporting Initiative (GRI). (2020).Corporate Sustainability Communication through Websites and Blogs.

Harvard Business Review. (2021).How Companies Use Digital Platforms to Showcase Sustainability Efforts.

McKinsey & Company. (2021).Communicating Corporate Sustainability: The Role of Digital Channels.

Cisco has committed to achieving net-zero greenhouse gas (GHG) emissions by 2040 across its entire value chain. This ambitious target includes not only reducing direct emissions from its operations (Scope 1) and purchased energy (Scope 2) but also addressing indirect emissions from its products, services, and supply chain (Scope 3). Cisco’s approach includes adopting renewable energy, improving energy efficiency in its products and operations, and working with suppliers to minimize their carbon footprint.

The company’s sustainability strategy is aligned with global efforts to combat climate change, including the goals of the Paris Agreement to limit global warming.

Environmental Sustainability References:

Cisco. (2021). Cisco's Net Zero Commitment: Path to 2040.

U.S. Environmental Protection Agency (EPA). (2022). Corporate Net Zero Goals and Emissions Reductions.

United Nations Framework Convention on Climate Change (UNFCCC). (2021). Net Zero Emissions Commitments and Corporate Responsibility.

Approximately45% of Cisco’s partnerschoose to take advantage of the sustainability practices offered for financial opportunities. These partners recognize the growing demand for sustainable solutions and the potential financial benefits, such as cost savings, enhanced brand reputation, and access to new markets. By aligning with Cisco's sustainability initiatives, including reducing environmental impact and adopting circular economy practices, partners can leverage these opportunities to grow their business while contributing to global sustainability goals.

Environmental Sustainability References:

Cisco. (2021).Partnering for Sustainability: Financial Benefits of Sustainable Practices.

Global Reporting Initiative (GRI). (2020).Corporate Sustainability Practices and Partner Engagement.

McKinsey & Company. (2021).The Business Case for Sustainability: Partner Opportunities.

A benefit for partners to operate a more sustainable practice is that ithelps keep technology gear off the grey market. The grey market refers to the trade of goods through unofficial or unauthorized channels, which can undermine warranty, security, and compliance standards. By implementing sustainable practices such as proper recycling, refurbishing, or resale through authorized channels, partners ensure that technology equipment is disposed of or repurposed in an environmentally friendly manner. This not only reduces e-waste but also prevents outdated or unapproved technology from being sold on the grey market, which can harm both the environment and the company’s reputation.

Sustainable practices include lifecycle management of equipment, responsible recycling, and offering technology take-back programs, which ensure that equipment is either refurbished for reuse or properly recycled, thus avoiding the grey market.

Environmental Sustainability References:

U.S. Environmental Protection Agency (EPA). (2021).Sustainable Materials Management: Electronics and the Circular Economy.

Cisco. (2022).Sustainability in Technology and Grey Market Prevention.

United Nations Environment Programme (UNEP). (2020).The Role of Circular Economy in Preventing Grey Market Activities.

Researching social media postscan provide valuable insights into a customer’s public-facing sustainability efforts, values, and initiatives. Many organizations use social media to communicate their corporate social responsibility (CSR) strategies, environmental goals, and sustainability achievements. By examining these posts, you can better understand the customer’s priorities and how sustainability fits into their overall business strategy, which can be helpful when tailoring your discussions or solutions to align with their needs.

This approach helps you stay informed about the customer’s latest initiatives, challenges, and engagement with environmental issues.

Environmental Sustainability References:

Global Reporting Initiative (GRI). (2021).The Role of Social Media in Corporate Sustainability Communication.

Harvard Business Review. (2020).Leveraging Social Media for Insights into Customer Sustainability Goals.

McKinsey & Company. (2021).Social Media and Corporate Sustainability: Understanding Customer Priorities.

Cisco has pledged to achievenet-zero emissions by 2040across its entire value chain, including Scope 1, 2, and 3 emissions. This comprehensive target includes reducing direct emissions (Scope 1), emissions from purchased energy (Scope 2), and indirect emissions across the supply chain and product lifecycle (Scope 3). Cisco’s strategy includes increasing energy efficiency, adopting renewable energy, and developing circular economy practices to ensure this goal is met. The company is also committed to meeting interim goals by 2030, reducing Scope 1 and 2 emissions by 90%.

Environmental Sustainability References:

Cisco. (2021).Cisco's 2040 Net-Zero Emissions Pledge.

United Nations Framework Convention on Climate Change (UNFCCC). (2021).Corporate Commitments to Achieve Net-Zero by 2040.

World Economic Forum. (2021).Pathways to Net-Zero: Cisco’s Leadership in Climate Action.

The global economy has historically been based on the"Take-Make-Dispose"model, which is alinear economyapproach. In this model, raw materials are taken from the earth, used to make products, and then disposed of as waste after use. This system leads to a high rate of resource depletion and environmental degradation, contributing to significant waste and pollution problems. The shift toward acircular economyis aimed at moving away from this unsustainable linear model by focusing on reusing, recycling, and reducing waste to create a more sustainable system.

The circular economy encourages keeping materials in use for as long as possible, designing for durability, and minimizing waste.

Environmental Sustainability References:

Ellen MacArthur Foundation. (2021).Circular Economy: Reimagining the "Take-Make-Dispose" Model.

United Nations Environment Programme (UNEP). (2020).Transitioning from Linear to Circular Economies for Global Sustainability.

World Economic Forum. (2022).Rethinking Global Supply Chains: From "Take-Make-Dispose" to Circularity.

When discussing sustainability with a customer, the focus should be on thecircular economy strategy and goals. The circular economy emphasizes reducing waste, reusing materials, and recycling products to minimize environmental impact. This approach aligns with long-term sustainability objectives and helps businesses achieve resource efficiency, reduce carbon footprints, and meet regulatory requirements.

Discussing circular economy strategies allows customers to explore sustainable practices that not only lower environmental impacts but can also reduce costs over time by promoting resource efficiency and longevity in product usage.

Environmental Sustainability References:

Ellen MacArthur Foundation. (2021).Circular Economy: Opportunities for Sustainable Business Growth.

World Economic Forum. (2022).Adopting Circular Economy Strategies for Sustainability and Business Resilience.

Cisco. (2021).The Role of Circular Economy in Technology Sustainability Discussions.