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500-443 Exam Dumps - Cisco Certification Questions and Answers

Question # 4

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

Options:

A.

SPOG

B.

Agent PG/CTIServer

C.

AWDB

D.

IDS

E.

Finesse

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Question # 5

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

Options:

A.

Run VRU Node

B.

Send to VXML

C.

GS,Server,V

D.

Send to VRU

E.

CUCM

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Question # 6

What are two ways the Call Studio Application is built or executed? (Choose two.)

Options:

A.

VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

B.

Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.

C.

The project is built using WB.

D.

The project is built using Call Studio.

E.

VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

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Question # 7

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

Options:

A.

Value List Collection Designer

B.

Agent Supervisor

C.

Report Designer

D.

Report Definition Designer

E.

Dashboard Designer

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Question # 8

Which protocol is used by UCCE/PCCE to communicate with CUCM?

Options:

A.

IH323

B.

TAP1

C.

JTAPI

D.

SIP

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Question # 9

Where must a Dialed Number be mapped within CCE?

Options:

A.

Call Type, which in turn points to a scheduled Routing Script

B.

Precision queue

C.

Skill group

D.

Media Server

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Question # 10

What is the role of a private network in UCCE/PCCE?

Options:

A.

provides configuration updates from Logger to AW

B.

keeps each side of the duplex pair in sync

C.

replicates data from PG to Router

D.

communicates with the public network

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Question # 11

What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

Options:

A.

The "Admin* page or OAMP site is used for the daily "admin.'

B.

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

C.

The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page.

D.

There is a limited view of activities based on agent size.

E.

The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

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Question # 12

What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

Options:

A.

Update

B.

Create

C.

Add

D.

Subtract

E.

Replace

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Question # 13

What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

Options:

A.

CCE AF Historical

B.

CCE License

C.

CCE TR License

D.

CCE AR Historical

E.

CCE TF Historical

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Exam Code: 500-443
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
Last Update: Feb 22, 2025
Questions: 60
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