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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

Last Update Dec 23, 2024
Total Questions : 60 With Comprehensive Analysis

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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers

Questions 1

What are two conditions in which PCS legs get invoked? (Choose two.)

Options:

A.

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

B.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

C.

If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

D.

The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent’s leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

E.

The correct call route is configured through the Call Manager server.

Questions 2

What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)

Options:

A.

Call Type

B.

Extended Call Variable

C.

Call routes

D.

Skill Groups

E.

User

Questions 3

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

Options:

A.

The WB will check if a media server is set up or not.

B.

The WB will drop the call.

C.

The WB will ask the ICM script for instruction.

D.

The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E.

It invokes a comprehensive application in the Virtual Voice Browser.

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