A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following should the technician do first to identify the issue?
A user wants to confirm that all necessary hardware is functional for a webinar. Which of the following should the user test and configure in the webinar application prior to joining? (Select three).
A user wants to create a VM on a computer. Which of the following should the user check first?
Which of the following technologies can be used to connect a home PC to a company’s network?
A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe. Which of the following form factors should the technician most likely install in the laptop?
A technician is installing a new high-end graphics card that uses a 12VHPWR connector. Which of the following is the maximum wattage supported by this power connector?
A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?
When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage. Which of the following should the technician do next?
A help desk technician is tasked with moving a user's computer to a makeshift office for renovations. Upon moving the computer, the technician notices the network card will not utilize anything beyond 10Mbps half-duplex. Which of the following is the most likely issue?
A customer is having an issue printing documents. The customer can print a text document without any issue. However, when the customer prints a PDF containing images, the job fails and no other jobs will run until the computer is rebooted. Which of the following is the most likely cause of the issue?
A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?
A company needs to secure remote user data with minimal interaction. Which of the following should the company do?
A user reports that files are taking hours to transfer from a device to an external USB drive. The technician confirms that the device’s cables are connected and the correct USB port is being used. Which of the following steps should the technician take next when troubleshooting the issue?
A customer calls the help desk to report a problem connecting to a shared drive on a server. The technician determines that the user's server credentials have expired and reactivates them. Which of the following should the technician do next?
A technician is troubleshooting a PoE phone that will not turn on. When a laptop is plugged directly into the switchport for the phone the technician sees a data link LED and activity. Which of the following tools should the technician use to verify PoE availability to the phone?
After a technician updated the wireless APs to 5GHz, users report they have degraded Wi-Fi performance. The technician tests for interference but finds none. Which of the following should the technician do next?
A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?