PEGAPCLSA86V2 Exam Dumps - Pegasystems Certified Lead System Architect (CLSA) Questions and Answers

Question # 24

You are working on an insurance claims application that receives claims through email. The company receives 500 emails per hour. the insurance company promises a 24-hour response time to receives and verify the clain. After the claim is verified. The system automatically responds with email containing the claim ID.

The application is developed in the Pega cloud environment. The production environment is currently running on premises.

What is your recommendation to ensure that insurance company can meet the 24-hour response time requirement for claims submitted by email?

Options:

Recommend the insurance company change its policy to allow for a broader processing window.

Recommend the insurance company use an advanced agent to verify claims and respond.

Recommend the insurance company use an email lister with concurrent threats.

Recommend the insurance company use an MDB listener instead of an email listener.

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Question # 25

Options:

Increase subcase urgency based on ClaimUnit type prior to the workbasket assignment. Specialize the Service Level Rule by ClaimUnit case type.

When the SLA's goal is reached, have an escalation Activity adjust the claim urgency in proportion to the average time to resolve ClaimUnit cases.

Implement a GetNextWork solution based on case deadline and ClaimUnit type. Specialist the service Level Rule by ClaimUnity case type.

Store the average time to complete sub case types in a table. Customize GetNextWork list view by joining to this table and use this value for ordering the results.

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