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PEGACSSA72V1 Exam Dumps - Pegasystems Other Certification Questions and Answers

Question # 14

Which of the following requirements can be implemented using Next Best Action?

Options:

A.

Provide the customer service representative with a list of potential reasons the customer has called.

B.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

C.

Identify why response rates for a campaign in a region are lower than the company average.

D.

Reduce average handle time of each customer interaction to less than two minutes per incident.

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Question # 15

Teams X and Y work on different enhancements in the same ruleset. The release date for each enhancement is uncertain.

Which two options allow each team to keep its work separate? (Choose Two)

Options:

A.

Apply privileges to the rules each team configures.

B.

Create a branch ruleset for each team.

C.

Create access groups for each of the teams.

D.

Create a new ruleset version for one of the teams.

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Question # 16

Items selected by a user need to be copied to a page list property. How would you copy over the items?

Options:

A.

Create a validate rule to copy the selected items.

B.

Create a declare expression with the page list property as the target.

C.

Create a data transform and call the data transform from a utility shape.

D.

Add a data transform to the flow action as a post-processing action.

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Exam Code: PEGACSSA72V1
Exam Name: Certified Senior System Architect (CSSA) 72V1
Last Update: Jan 31, 2025
Questions: 93
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