PEGACPLSA88V1 Exam Dumps - Pegasystems Certified Lead System Architect (CLSA) Questions and Answers

Creating a Separate Ruleset:

It is considered best practice to isolate customizations in a separate ruleset to simplify future migrations and upgrades.

Benefits of Separate Ruleset:

Easier to identify and manage customizations.

Simplifies the process of moving custom rules between environments.

Reduces the risk of conflicts during upgrades.

Implementation:

Define a new ruleset specifically for the custom GetNextWork functionality.

Override the necessary rules within this ruleset.

References:

Pega Best Practices Guide

Pega Academy Course on Rule Management and Versioning

When extending the data model provided by a Pega industry framework:

Specialize the data model as little as possible (Answer A):

Explanation: Minimizing specialization helps maintain compatibility with future updates to the framework and reduces the complexity of the application.

 Engagement Policy Condition: This condition is used to specify the criteria that a customer must meet to be eligible for an offer, such as having an annual income above USD 150,000 for a Gold credit card.

 Implementation: In the Next-Best-Action Designer, configure the engagement policy to include an income threshold check to ensure only eligible customers receive the offer.

 Reference: Pega documentation outlines how to set up engagement policies to define conditions under which offers are presented (Pega Customer Decision Hub, Engagement Policies).

 Automated Pega Unit Tests:

Having new team members create and run automated Pega unit tests against their rules ensures that they adhere to best practices and catch errors early.

 Rule Check-In Approval Process:

Using the rule check-in approval process allows for a review of changes made by new team members, ensuring that all rules meet the required standards and best practices.

 References:

Pega best practices for rule management and team collaboration recommend these approaches to maintain code quality and adherence to standards.

 Therefore, the correct answers are:

A. Have new team members create and run automated Pega unit tests against their rules.

C. Use the rule check-in approval process to review the changes that the new team members make.

When deciding between a wait shape and an assignment with an SLA, consider the following requirements where a wait shape is simpler:

Adjust the Case Urgency: The wait shape allows you to adjust the urgency of a case when the wait condition is defined, which is simpler than configuring an SLA.

Manual Override: The wait shape provides an option to manually step past the waiting point if necessary, making it more flexible for certain scenarios.

References:

Wait Shape

Service Level Agreements

Robotic Desktop Automation (RDA) is recommended in this scenario because it enables Customer Service Representatives (CSRs) to launch and interact with multiple applications from a single interface. RDA automates repetitive tasks and integrates different systems without requiring backend changes, making it an ideal solution for environments where applications are built on diverse technologies. This approach improves efficiency by reducing the manual effort needed to synchronize data across systems, ensuring real-time updates and data consistency.

References:

Pega Robotics: Pega Robotics Overview

Pega Customer Service: Pega Customer Service Capabilities

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Segment:Segments are used to define high-level criteria for identifying the starting population. Conditions related to customer attributes like income and credit score are best suited for segment definitions because they help in broadly classifying customers based on these attributes.

Monthly Income: Customers with a monthly income less than 20000 can be grouped into a segment for targeted promotions.

Credit Score: Customers with a credit score higher than 200 can also be grouped into a segment to ensure that only creditworthy customers are considered for promotions.

Engagement Policy:Engagement policies are used to refine the targeting criteria further and define rules that must be met for engagement. Conditions related to customer consent and specific financial ratios are better suited for engagement policies.

Opt-in Status: Checking if the customer is opted in to receive promotional emails ensures compliance with communication preferences.

Debt to Income Ratio: A higher debt to income ratio might indicate higher financial risk, and this should be considered before engaging the customer with offers.

Opt-out Status: Ensuring customers are not opted out of receiving credit card promotions on mobile phones is crucial for effective communication and compliance with customer preferences.

References:Pega Academy modules on Segmentation and Engagement Policies provide detailed guidance on best practices for defining and using segments and engagement policies in customer decisioning.

To change the threshold value for the USD2000 credit limit from <175 to <200 in Pega Customer Decision Hub:

Locate the Scorecard Model:

Navigate to the scorecard model that calculates the customer credit score.

Modify the Cutoff Value:

Go to the Results tab of the scorecard model.

Find the condition for the USD2000 credit limit which is currently set to .pxSegment <= 175.

Change this condition to .pxSegment <= 200.

Save and Validate:

Save the changes in the scorecard model.

Validate the scorecard model to ensure it reflects the new threshold.

This approach directly modifies the threshold within the scorecard model's configuration.

References: Pega Customer Decision Hub Implementation Guide

Priority Communication:Priority communications are used for urgent and important messages that need to reach all customers immediately. Configuring this type of outbound interaction ensures that the temporary contact details are promptly communicated to all customers.

Configuration Steps:

Define the priority communication in the outbound strategy.

Ensure that the message content is clear and concise.

Schedule the communication to be sent out immediately to all customers.

References:Pega Academy courses on Outbound Campaign Management explain the different types of outbound interactions, including priority communications, and their appropriate use cases.