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MB-910 Exam Dumps - Microsoft Dynamics 365 Fundamentals Questions and Answers

Question # 14

You have a chart that displays a summary of accounts by industry.

You need a chart that displays the same data grouped by city. You must be able to access the chart at a later date.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Expand the existing chart.

B.

Edit the existing chart.

C.

Select the city field in the drill-down menu.

D.

Create a new chart.

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Question # 15

A company plans to implement Dynamics 365 Customer Voice.

Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Options:

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Question # 16

A potential customer delays their decision to commit to a big multi-year contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

Options:

A.

Customer Service Insights

B.

Market Insights

C.

Power Virtual Agents

D.

Sales Insights

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Question # 17

A company uses Dynamics 365 Sales.

You need to analyze account data and create reports based on the analyses. Which solution should you use?

Options:

A.

Microsoft Forms Pro

B.

Power BI

C.

Power Automate

D.

Management Reporter

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Question # 18

You are investigating the reporting capabilities for Dynamics 365 applications.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Options:

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Question # 19

You plan to use sales forecasts in Dynamics 365 Sales.

You need to explain how forecasts can benefit the salesperson, their manager, and the sales enablement manager.

Which forecasting benefits should you explain? To answer, move the appropriate forecasting benefits to the correct sales role. You may use each forecasting benefit once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Options:

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Question # 20

A company uses Dynamics 365 Sales.

You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.

Which standard record type is used to create the forecast?

Options:

A.

Account

B.

Lead

C.

Quote

D.

Opportunity

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Question # 21

A heating and cooling company uses many disparate systems to track technicians and the work performed at customer sites.

A dispatcher wants to implement Dynamics 365 Field Service. The dispatcher needs to ensure that all their current processes can be performed with the new system.

Match each requirement to the lifecycle stage in Dynamics 365 Field Service.

Instructions: To answer, drag the appropriate lifecycle stage from the column on the left to its requirement on the right. Each lifecycle stage may be used once, more than once, or not at all.

NOTE: Each correct selection is worth one point.

Options:

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Question # 22

A company uses Dynamics 365 Field Service. Technicians in the company use the Field Service mobile app to complete tasks when the technician is located at a customer site.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Options:

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Question # 23

A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Dynamics 365 Customer Insights

B.

Dynamics 365 Sales Enterprise

C.

Dynamics 365 Sales Insights

D.

LinkedIn Sales Navigator

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Exam Code: MB-910
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Last Update: Feb 23, 2025
Questions: 159
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