ITIL Exam Dumps - Exin-ITIL Questions and Answers

Service desk

Service level management

Service request management

Service configuration management

Continual improvement

Service level management

Service desk

Problem management

Pre-determined routing of a service request

Reducing the time to compile service data

Monitoring service availability

Faster resource allocation

A change authority should be assigned to each type of change and change model

Centralizing change authorization to a single person is the most effective means of authorization

The authorization of normal changes should be expedited to ensure they can be implemented quickly

Standard changes are high risk and should be authorized by the highest level of change authority

Design and transition

Deliver and support

Plan

Obtain/build

It should be written in legal language

It should be simply written and easy to understand

It should be based on the service provider’s view of the service

It should relate to simple operational metrics

An outcome can be enabled by more than one output

Outcomes are how the service performs

An output can be enabled by one or more outcomes

An outcome is a tangible or intangible activity

Keep it simple and practical

Collaborate and promote visibility

Optimize and automate

Think and work holistically

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Incident management

Change enablement

Service level management

Continual improvement