Selected ITIL-F Exin-ITIL Questions Answers

Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

Public frameworks are always cheaper to adopt

Public frameworks are prescriptive and tell you exactly what to do

Proprietary knowledge has been tested in a wide range of environments

An internal service provider that is embedded within a business unit

A complete set of all the documentation required to deliver world class services to customers

Technical implementation of supporting IT infrastructure components

The implementation and management of quality IT services that meet business needs

One which directly supports the business processes of customers

A service that cannot be allowed to fail

One which is not covered by a service level agreement

A service not directly used by the business

Describes the topography of the hardware

Describes how the configuration items (CIs) work together to deliver the services

Defines which software should be installed on a particular piece of hardware

Defines how version numbers should be used in a release