SAP SAP Certified Associate C_C4HCX_2405 New Questions

SAP AI Services Overview:SAP provides AI services that enhance and extend the capabilities of existing SAP applications.

Key Services:

Quotation Recommendation (A):Suggests optimal quotations based on AI-driven insights.

Data Attribute Recommendation (B):Automates data enrichment by predicting attribute values.

Document Information Extraction (E):Extracts structured data from unstructured documents such as invoices or contracts.

Why Other Options Are Incorrect:

SAP Revenue Recognition (C):A financial process, not an AI service.

SAP Translation Hub (D):Offers translation services but is not a core AI service for application extension.

References:

SAP AI Business Services Documentation.

Types of Data in SAP S/4HANA Cloud:

Configuration Data (A):Customizable settings that define system behavior.

Master Data (B):Core data entities such as customers, vendors, and materials.

Transaction Data (C):Data generated from business transactions like sales orders or invoices.

Why Other Options Are Incorrect:

Business Data (D):Not a specific classification of data.

Organization Data (E):Managed under master data, not a separate type.

References:

SAP S/4HANA Documentation: Data Classifications.

Step 1: Registered Product in SAP Service CloudA registered product in SAP Service Cloud represents a specific product instance owned by a customer and tracked for service purposes.

Step 2: Importance of Serial NumbersTo create a registered product:

Aserial numberis required to uniquely identify the product.

This serial number links the product to the customer, allowing service history and warranties to be associated with the correct product instance.

SAP Help Portal: Registered product setup in SAP Service Cloud.

References

Improving Reaction Times in SAP Service Cloud:Service agents can take proactive steps to address cases efficiently and meet SLAs.

Key Actions:

Reassigning Cases (A):Transfers cases to teams better suited to resolve them quickly.

Escalating Cases (C):Marks the case as high-priority, triggering faster resolution workflows.

Why Other Options Are Incorrect:

Modifying Resolution Due On (B):This is an SLA-driven field and cannot be arbitrarily changed.

Changing Service Level Rules (D):Requires administrative permissions, not a typical agent activity.

References:

SAP Help Documentation: Service Cloud Case Management.