SAP Certified Application Associate C_C4H47I_34 Exam Questions and Answers PDF

 A mashup is a web page that integrates data from the SAP Sales and Service Cloud solution with data provided by an online web service or application. To configure a new mashup, you need to specify the following parameters:

• URL: The web address of the online web service or application that provides the data to be integrated. You can also use placeholders to dynamically pass values from the SAP Sales and Service Cloud solution to the URL.
• Name: A unique and descriptive name for the mashup. This name is used to identify the mashup in the system and to assign it to a business object or a work center view.
• Description: A brief explanation of the purpose and functionality of the mashup. This description is displayed in the mashup list and helps users to understand what the mashup does. References = Mashups | SAP Help Portal, Discovering mashups - SAP Learning

The Insight section of Lead Overview provides you with valuable information about the Lead, such as:

• Calculated Key Factors: These are the factors that influence the Lead score, such as Lead Source, Industry, Revenue, etc. You can configure these factors in the Customer Insights settings1.
• Lead Conversion Trend: This shows you the historical trend of the Lead conversion rate, based on the number of Leads that were converted to Opportunities over time. You can use this to compare the performance of different Leads and identify the best practices for conversion2.
• Score Trend: This shows you the historical trend of the Lead score, based on the calculated key factors and the dynamic key factors. You can use this to monitor the progress and potential of the Lead over time2.
• Dynamic Key Factors: These are the factors that are updated automatically based on the interactions with the Lead, such as Email Opens, Clicks, Website Visits, etc. You can view these factors in the Engagement section of Lead Overview, not in the Insight section2.
• Static Key Factors: These are the factors that are fixed and do not change over time, such as Lead ID, Name, Status, etc. You can view these factors in the Details section of Lead Overview, not in the Insight section2. References = 1: In Version 2, Configure Customer Insights by defining personalized Key Metrics, section “Create a New Key Metric”2: Introducing SAP Sales Cloud Version 2, section “Lead engagement and insights”.

A reason for status is a configuration that allows administrators to define a list of possible reasons for changing the status of a sales quote. For example, a reason for status could be “Competitor Price”, “Customer Budget”, or “Delivery Time”. By configuring a reason for status, administrators can enable sales representatives to select a reason when they update the status of a sales quote to either won or lost. This way, Best Run Bikes can maintain a reason for all the sales quotes that are either won or lost, and use this information for reporting and analysis purposes. References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Configuring Sales Quotes - SAP Learning (page 3)

• Configure a new Document Type for Cyclo Clothing: This is a correct answer because document types are used to define different types of opportunities and their attributes, such as sales cycle, sales phases, and pricing procedure1. Since Best Run Bikes and Cyclo Clothing have different sales lifecycles, they need different document types for their opportunities.
• Configure a new Sales Cycle with Sales Phases for Cyclo Clothing: This is a correct answer because sales cycles and sales phases are used to define the stages and steps of an opportunity, such as qualification, proposal, and closure2. Since Best Run Bikes and Cyclo Clothing have different sales lifecycles, they need different sales cycles and sales phases for their opportunities.
• Configure Routing Rules for Cyclo Clothing: This is not a correct answer because routing rules are used to assign leads and tickets to the appropriate sales or service agents based on criteria such as territory, product, or priority. Routing rules are not related to the configuration of opportunities or their sales lifecycles.
• Configure a new Party Schema for Cyclo Clothing: This is not a correct answer because party schemas are used to define the roles and relationships of the parties involved in a business transaction, such as account, contact, employee, or partner. Party schemas are not related to the configuration of opportunities or their sales lifecycles.

References = 1: Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Document Types 2: Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Sales Cycles and Sales Phases : Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Routing Rules : Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Party Schemas