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Pearson Information-Technology-Management New Attempt

Page: 4 / 4
Question 16

Which statement describes the analysis phase of the systems development life cycle (SDLC)?

Options:

A.

Physically constructing software and information systems using programming languages

B.

Establishing full descriptions of the desired features and operations of the system

C.

Identifying end-user business requirements and refining project goals into defined functions and operations

D.

Establishing a high-level strategy and goals for an intended project

Question 17

Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

Options:

A.

Rapid application development (RAD)

B.

Joint application development (JAD)

C.

Discovery prototyping

D.

Loose coupling

Question 18

What is a customer relationship management (CRM) system used for?

Options:

A.

To provide fundamental decision-making support.

B.

To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

C.

To improve supplier and customer relations and increase revenues.

D.

To increase customer loyalty and retention and increase an organization's profitability.

Question 19

Which tool can be used to list project tasks vertically against project time frame listed horizontally?

Options:

A.

PERT chart

B.

Project model

C.

Venn diagram

D.

Gantt chart

Page: 4 / 4
Exam Name: WGU Information Technology Management QGC1
Last Update: Nov 21, 2024
Questions: 66
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