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Question 32

The initial Balanced Scorecard design, defined by Kaplan and Norton, used four perspectives (or legs) for management control and the implementation of strategy. What are the FOUR original perspectives?

Options:

Learning and growth

Internal business

External issues

Competitors

Financial

Customer

Question 33

Which of the following are examples of problems associated with group working?

(i) The Abilene paradox

(ii) Synergy

(iii) Risky Shift

(iv) Groupthink

(v) Conformity

Options:

All of the above

(i), (iii), (iv) and (v)

(i), (ii), (iii) and (iv)

(ii), (iii), (iv) and (v)

Question 34

Verbal and non-verbal communications often take place at the same time. Which of the following best describes the complementary nature of non-verbal communication?

Options:

It replaces the verbal message

It reinforces the verbal message

It substitutes for verbal communication

It confuses the verbal message being transmitted

Question 35

An employee of a company has been asked to explain the difference between a Grievance and Disciplinary Action. The employee knows the definitions of both and, whilst they have two examples of actions which would result in Disciplinary Action, they can only think of one circumstance which may result in a Grievance, and this is Discrimination.

Which of the following could the employee use as an additional example of a Grievance?