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Passed Exam Today Field-Service-Consultant

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Question 8

A customer wants to return a defective product instead of scheduling a Service Appointment.

How should this product be tracked in Salesforce Field Service?

Options:

A.

Create a Work Order and Work Order Line Item.

B.

Create a Return Order and Return Order Line Item.

C.

Create a Product Request and Product Request Line Item.

D.

Create a Return Order and relate it to the Product.

Question 9

Universal Containers requires trained inspectors to make three site visits per year to inspect

containers at customer sites. These visits must be created 14 days before the next suggested

inspection date.

What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?

Choose 2 answers

Options:

A.

Associate a Required Skill called Site Visit to a Maintenance Plan.

B.

Associate 2 Work Type called Site Visit to a Maintenance Plan

C.

Auto-generate Work Orders with a 14 daya Generation Timeframe.

D.

Auto-generate Work Orders with a 14 day Generation Horizon.

Question 10

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

Options:

A.

Create customer-specific Price Books and add all products as Price Book Entries.

B.

Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

C.

Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

D.

Utilize a custom Global Price Book and add all products as Price Book Entries.

Question 11

Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed

before lower-priority work.

What should the Consultant recommend to meet this requirement?

Options:

A.

Apply the Reshuffle action within the Gantt.

B.

Define a Global Optimization job to run hourly.

C.

Create a custom Gantt action to call an Apex class to reschedule appointments.

D.

Write a batch Apex class to unschedule low priority work orders.

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Exam Name: Salesforce Certified Field Service Consultant (SU24)
Last Update: Nov 21, 2024
Questions: 163
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