You have determined that one of your products has a known fault. You want to ensure that all cases
with that product are automatically assigned to the escalation team. Which feature in SAP Service
Cloud Version 2 would you use to do this?
Which of the following can you use to explore released APIs?
Which element do you need to maintain to use maintenance plans?
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2correct answers to this question.