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Pass Using C_C4H51_2405 Exam Dumps

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Question 12

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

Options:

A.

Notifications

B.

Case routing

C.

SLA

D.

Service categories

Question 13

Which of the following can you use to explore released APIs?

Options:

A.

SAP Application Interface Framework

B.

SAP Business Accelerator Hub

C.

SAP Integration Suite

Question 14

Which element do you need to maintain to use maintenance plans?

Options:

A.

Scoping

B.

Fine-tuning

C.

Condition attribute

D.

Installed base

Question 15

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2correct answers to this question.

Options:

A.

Routing rules can be applied to warranties.

B.

The agent is prompted to upsell a warranty to the customer.

C.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

D.

The system can be set up so that certain incident categories are not covered.

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SAP C_C4H51_2405 Based on Real Exam Environment, Pass Using C_C4H51_2405 Exam Dumps, New Release C_C4H51_2405 SAP Certified Associate Questions, PDF C_C4H51_2405 Study Guide,
Exam Code: C_C4H51_2405
Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Last Update: Dec 21, 2024
Questions: 80
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